User talk:Maye0906

Contact centre - Our contact centre processes customer requests with text from live operators using sophisticated computer automation. The center has the ability to handle a large volume of SMS, e- mail and web based text services simultaneously. Customers receive real-time communication via wireless and mobile technologies. The centers are used by communication, marketing, brand and online sales companies.

Centers use a wide variety of different technologies to allow them to manage the large volumes of work that need to be processed. These technologies ensure that agents / operators reach optimum productivity, so that messages are queued and processed as quickly as possible, resulting in a high Grade of Service.

Our contact centers operate through an extensive open plan workspace. Each operator has a workstation that includes a computer with Integrated Computer Telephony, so any staff member can login to the queue they need to service.

Essential technology and skills:

1. High speed internet access. This will require a high speed or broadband connection.

2. Online messenger At least one messenger account ( ie: yahoo, skype or AOL )

3. A quiet home office The customer is your number 1 focus. No barking dogs or crying babies should be heard in this room.

4. An understanding of software This means you should know how download software onto your computer and follow directions, as well as follow directions for troubleshooting.

5. Experience working with people. This does not necessarily mean experience in a call center. Many employers look for people with experience in retail, hospitality, and other fields of expertise.

Homeshoring is the use of a flexible and adjustable workforce when companies experience volume overflow. The flexibility works for employees, too. Often, a homeshoring agent can schedule work shifts in time periods as short as 15 minutes.

The Application Process :

Most type center jobs have a three-tiered application process. •	An online application and skill assessment •	A typing test •	A phone interview to assess your personality

The online application will also have a checklist for the equipment and technology you will need to have access to, in order to perform your tasks.

http://www.mobentserv.com/

http://www.1on1comms.com/

http://www.37max.co.za

http://www.1999guru.com

http://www.iprime.com.au

http://www.smsc.com.au/

Maye0906 (talk) 06:31, 30 April 2009 (UTC)