User talk:Neter/Activity 2.03

Strengths: Working parents, who may well work part-time at this organisation, will feel included in the overall training strategy of the company.

Weaknesses: European cultural differences will need to be addressed in the learning outcomes: e.g. different currencies and the use of cash and/or credit cards etc.; different protocols/legal requirements regarding exchanges, refunds, quality assurance; different opening hours e.g. some outlets will be closed during the afternoon and/or Sundays/bank and religious holidays etc.

Opportunities: Opportunity for workers to share, explore and experience different approaches to customer care that will enhance, develop and define highly effective customer care skills, which potentially could make the organisation have an edge on competitors

Threats: Access to broadband may be limited in rural type locations, which could disadvantage trainees' access to the full range of the training platform.

Isabel Brislen 20/04/06