User talk:Pencilsharpnercollectors

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Jerry Law of Business (39)

1)	There is no big or small customer, only good or bad customer 2)	Good team first then quality products 3)	80% of profit comes from 20% of your customers, pay more attentions to those of your 20% customers 4)	Be loyal to your organization 5)	Be Consistency with quality, honest with customer 6)	Don’t argue with your customers 7)	You will be happy if you make your customers happy 8)	Customer knows pricing better than you do, or customer is smarter than you are on pricing 9)	When you think everybody is wrong in your office, then ask yourself if you are wrong 10)	To provide customer solutions, not to create problems 11)	To take care of customer’s worries 12)	To find customer’s needs 13)	Smile even on a phone call, your caller can feel it 14)	Your customers help you to your success, treat your customer as your partner not only customer 15)	Your customer is your profit source, so take care of your customer as your profit source 16)	Complaining doesn’t help finding solution does 17)	Satisfied customer brings you business 18)	Good attitude and service speak and win business 19)	You can only win customer trust, can not ask 20)	If you judge people, you have no time to love them 21)	If you have no critics you’ll likely have no success 22)	Problems can not be hidden can be solved, more people you expose problems more chance you have to finding solutions 23)	actions speak louder than words 24)	Excuses are the easiest things to find in the world 25)	Use I-message like I think, I feel instead of You-message as you always, I feel like you never…. 26)	Clear Requirements Produce Outstanding Results 27)	Say what customers want to listen not what you want to tell 28)	Read your email twice before sending out in customer position 29)	To turn your technical expertise into telling potential customers how you will solve their problems. It is what you make, not what you make it with. 30)	Don’t ask questions to which you already know the answer or don’t ask if you know the answer is No. 31)	Do not use the word “consumer” Do not ask if a “customer” or “shopper” would buy a putative new product.P&G-s are more likely to ask: “Would ‘she’ buy it?” 32)	“First Moment of Truth”-referrals, “Second Moment of Truth”-customer experience. 33)	Ask customer questions that come back with answers instead of question-backs. 34)	Ask customer “can I call you” instead of “give me a call” 35)	When a company goes wrong: 80% Employees say bad of the company, owners control over manage, Employees cheat over contribute, Trust new over old exployees, competent employees gone without regret, non-competent live forever, a close-look group makes decisions against other employee in the sacrofice of company benefit, flater flying around owner. 36)	Treat bad as priority over good, Always update your customer when bad news comes 37)	Ask yourself and answer the questions customer may likely ask 38)	Phone call: need to talk need to communicate, don’t call if you can not talk or communicate 39)	Provide customer with accurate instruction, let customer know EXACTLY where and how to get info they are looking for, don't assume customer knows, assume customer knows nothing.