User talk:Ravi.tdol

Resolving webcam related issues with HP Notebooks with vista
Hey, I am Reagan.tdol

I am here with the steps to be performed to fix the webcam issues with Vista preinstalled HP Notebooks.

Dear HP Notebook's Users,

Procedure to troubleshoot the Webcam related issues.

Step 1. Uninstall Webcam from Device Manager.

To uninstall the drivers of webcam, Please perform following steps: 1. Open the Device Manager, Press Windows Key + R key, In Run please type devmgmt.msc and press enter. 2. In Device Manager double click on the Imaging Devices. 3. Right click on the listed device and click on uninstall. 4. Restart the Notebook.

Step 2. Perform BIOS update and BIOS reset:

Install the latest BIOS updates:

Restart this Notebook.

BIOS Reseat steps.

Here are the steps to Resetting system BIOS: 1. Turn on the computer. 2. At the HP Logo Press the F10 key. 3. When the BIOS boots up, press F9 to set up defaults. 4. Make sure the 'Yes' is highlighted and hit enter. 5. Press F10 to save the changes. 6. Make sure the 'Yes' is highlighted and hit enter. 7. The computer should then shut down and reboot. This will reset the BIOS to its default settings.

Step 3. Please download and install the "Latest Webcam driver" for your Notebook from the below provided website link:

ftp://ftp.hp.com/pub/softpaq/sp34501-35000/sp34746.exe

And

HP Webcam Driver with Firmware Upgrade for Microsoft Windows Vista:

ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36409.exe

Restart the Notebook.

Step 4. Now Download and install Essential System Updates for Microsoft Windows Vista:

ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37736.exe

Note: Please do not click on the above link. Select the above link from “ftp” upto “.exe”. Use Ctrl key and C key to Copy the link. Now open A new internet explorer page and paste the link in address bar and hit  enter. Then it will prompt you to save or Run. Click on Save and Save the file on the Desktop. Now double click on the saved file on desktop, It will start to install.

Step 5. Download and install Cumulative update rollup for USB core components in Windows Vista:

http://support.microsoft.com/kb/941600

Restart the Notebook.

This will resolve the issue of webcam with the Quick Play, after it, if you see that the webcam is not working with the Messanger please perform below steps: Optinal step:

Step 6. Defender.

Let me explain the reason behind this issue.

Vista is one of the highly secured operating System. It has several restrictions to send or receive the Information from the Computer. Defender, Windows Firewall and User access control. And Norton Internet Security which has power full firewall on it.

So with all these security features, Vista will not allow the Computer user to transmit or use the webcam device on Few Messengers or all Messengers. (Yahoo, MSN, AIM and all other Messengers).

Let us disable the Windows Defender and verify the webcam in Yahoo or AIM:

Here are the steps to disable the windows Defender.

1. Open Windows Defender by clicking the Start button, clicking All Programs, and then clicking Windows Defender. 2. Click Tools, and then click Options. 3. Under Administrator options, clear the Use Windows Defender check box, and then click Save. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Note: Please scroll the Scrollbar which is on the right side of the Defender window. If you do not see the Scrollbar, tap the Page down key on the keyboard, until you see the Administrator options.

Now close all the webcam applications like Quickplay and Muvee. Also logout from the Yahoo, AIM and all other messengers. (But not from chat tool). Now login to the Messenger that you want to open the webcam. And open the webcam in that messenger.

Now the webcam should work in the Messenger.

If the issue persists, please perform below steps:

We need to disable the Norton personal Firewall to resolve this issue:

1.    Right click on the Norton Icon on the bottom right side of the screen (on task bar). And click on Open Norton internet security. 2.    Click on Norton Internet Security Tab 3.    Click on ON button of Personal Firewall 4.    Click on Turn off Button. 5.    Click on triangle button and select the "Permanently" option. And click on Ok.

Now the webcam should work in any Messenger.

Regards, Reagan