User talk:Relaine ski

1.what is the shortcut key combination to open a new window in IE.
 * CNTRL N

2.what is the keyboard shortcut to cycle through the items in your taskbar
 * win + tab

3.if you have multiple windows open in your desk top, how wud u cascade the window.
 * RIGHT CLICK ON TASKBAR & FIND CASCADE

4. how do you group similar taskbar
 * RIGHT CLICK + PROPERTIES+CLICK SIMILAR

5.how do you defragment a system
 * LOCAL DISK C+PROPERTIES+TOOLS OR RUN+dfrg.mis

6.how do you delete temporary internet files
 * control panel+general tab+delete temp.files

7. how do you edit the display settings
 * RIGHT CLICK+PROPERTIES+SETTINGS

8.what is the shortcut key combination to open or view system properties
 * WINDOWS+PAUSEBREAK

9.how do you import favorites using IE6.0
 * CNTRL I+CLICK FAVORITES+CLICK ADD

10.how do you enable/disable the address bar
 * RIGHT CLICK ON TOOLBAR+UNCHECK THE ADDRESS BAR

11.how do you auto-hide the taskbar
 * RIGHT CLICK ON THE TASKBAR AND CHECK AUTO HIDE

12.how do you adjust a window based pc to adjust for best performance FOR BEST PERFORMANCE+CLICK APPLY
 * WIN PAUSE BREAK+ADVANCE TAB+PERFORMANCE+SETTINGS+VISUAL EFFECTS TAB+ADJUST

13.how do you access device manager in windows xp
 * RUN COMMAND+devmgmt.msc

14.how do you disable error reporting in windows
 * WIN PAUSEBREAK+ADVANCE+ERROR REPORTING+DISABLE

15.what key combination do you use to toggle from one windows to another
 * ALT TAB

16.what is the shortcut key combination to reach the desktop
 * WINDOWS D

17.how do you set IE(internet explorer) as the default browser ON RYT HAND SIDE AND CHK DEFAULT BROWSER
 * IE+TOOLS+INTERNET OPTIONS+PROGRAMS+CHK BOX
 * RUNLINE COM APPWIZ.CPL+SET PROGRAMS+ACCESS & DEFAULTS+CUSTOM &CHK ARROW
 * START MENU+CLICK SET APPEARANCE

18.how do you turn the pop-up blocker off?
 * IE+TOOLS+POP UP BLOCKER+POP UP BLOCKER OFF

19.how do u chk for the version of Internet explorer
 * PROGRAMS+ACCESSORIES+SYSTEM INFO
 * HELP+ABOUT

20.how do u change or set the home page in ie
 * CONTROL PANEL+INTERNET OPTIONS+GEN+HOMPAGE

21.how do u run the internet explorer
 * IEXPLORE

22.how do you switch view in control panel
 * CONTROL PANEL+LOOK FOR CATEGORY+CLASSIC

23.what is the shortcut key combination to view to view the properties of the file
 * RIGHT CLICK THE FILE AND CLICK PROPERTIES
 * highlight file hold alt click on enter
 * hold control+hold alt e and double click the file

24.what is the shortcut key to rename a file
 * highlight file+F2

25.what are shortcut key combinations to pull out the task manager or to end a running program
 * CNTRL ALT DEL & CNTRL SHIFT ESC

26.what is the key u press on to refresh a page
 * F5

27.what key combination do you use to close a window
 * ALT F4

28.what key combination do u use to open the start menu w/o clicking on to the windows key
 * CNTRL ESC

29.what are the shortcut key combinations to copy and paste CUT-CNTRL X UNDO-CNTRL Z REDO-CNTRL Y
 * CNTRL C & CNTRL V

30.what key do u use if u want to run in safe mode
 * RESTART THEN PRESS F8
 * RUNLINE COMAND TYPE MSCONFIG+CLICK ON TAB BOOT.INI+CLICK SAFE MODE

31.how do u run disk cleanup
 * run+cleanmgr

32.how do u configure the display settings
 * RIGHT CLICK THE DESKTOP+PROPERTIES+SETTINGS+CHANGE RESOLUTION

SHORT CUT KEY FOR WINDOWS EXPLORER - WIN E

disable start up items __________________________________________________________________________________________________________ HARDWARE ASSESSMENT 1. which port can u use to connect in printer
 * GO MS CONFIG+STARTUP TAB+DISABLE
 * USB & PARALLEL

2. what is the color of the port for VGA
 * BLUE

3.most familiar input device use to introduce characters,command into the system
 * KEYBOARD

4.popular input device use with graphical user interface to point, select, activate
 * MOUSE

5._______ is a system design specification that enable options added to system to automatically be configured for operation
 * PLUG & PLAY

6.AGP- ACCELERATED GRAPHICS PORT

7.Mainstays of main data storage in PC compatible systems
 * HARD DISK DRIVE

8.which use can u use to connect a mouse
 * PS2, SERIAL, USB

9.what is the color of the PS2 port for keyboard
 * PURPLE

10.what is abbreviation for USB
 * UNIVERSAL SERIAL BUS

11.what does PS2 means
 * PERSONAL SYSTEM 2

12.a passive heatsink is a type of heatsink that require a power supply
 * FALSE

13.which among the ff is not a type of memory module
 * SoRIMM

14.what does RAM means
 * RANDOM ACCESS MEMORY

15. component of the system that converts AC voltage froom the commercial power outlet DC required by the computer circuitry
 * SMPS

16.center of PC compatible microcomputer system.it contains the circuitry that determines the computing power & speed of the entire system
 * MOTHERBOARD

17.S-video stands for
 * SEPARATE VIDEO

18.LCD - LIQUID CRYSTAL DISPLAY

19.expansion board which enables the computer to manipulate & ouput sounds
 * SOUND CARD

20.__________ item of personal computer hardware whose function is to generate & output image
 * VIDEO CARD

IANA - INTERNET ASSIGNED NUMBERS AUTHORITY


 * DO NOT LEAVE THE FLOPPY DISK INSIDE THE DRIVE WHILE U ARE RESTARTING OR SHUTTING DOWN THE PC

___________________________________________________________________________________________________________ (WINDOWS XP)

1 Section : Windows XP What are the various types of Control Panel view that are available in Windows XP? Classic View Category view 2 Section : Windows XP How do you auto hide the taskbar? right click start> left click properties> left click taskbar tab> check hide taskbar icon

3 Section : Windows XP What are the features of internet Explorer V6? All of the above 4 Section : Windows XP How do you change the screen resolution in Windows XP? 1. right click on any blank part on the desktop 2. left click on the settings tab 3. left click on properties 4. move the slider to the left or right 5. left click ok  1--3--2--4--5 5 Section : Windows XP How do you access System Restore in Windows XP? 1. left click on start 2. left click on run 3. type system restore 4. left click on all programs 5. left click on accessories 6. left click on system tools 7. left click on system restore 1--4--5--6--7 6 Section : Windows XP How do you adjust a windows based pc to adjust for best performance? Right click my computer> left click properties> left click advanced tab> left click settings>click on adjust for best performance 7 Section : Windows XP How would you pull up a comand prompt in Windows XP? 1. left click start 2. left click run 3. type cmd 4. left click ok 5. cick on the red x of the upper right part of the window 1--2--3--4 8 Section : Windows XP What is the in-built mail application in Windows XP Home Edition? Outlook Express 6.0 9 Section : Windows XP What command is used to to get the ip address of a computer? ipconfig 10 Section : Windows XP How to do you access the System Configuration Utility? Start --> Run --> MSCONFIG 11 Section : Windows XP What is the keyboard shortcut to display the start menu? Ctrl key + esc 12 Section : Windows XP Which of the utility can be used for diagnosing issues with hard disk drives? Chkdsk 13 Section : Windows XP What is NTFS? New Technology File System 14 Section : Windows XP What are different ways to get OS information in Windows XP? WINVER Control Panel, System Applet MSINFO32 15 Section : Windows XP Which key can be used to boot Windows XP in Safe Mode? F8 16 Section : Windows XP What key combination do you press to close a windows? alt + f4 17 Section : Windows XP What is the keyboard shortcut to refresh a page? F5 18 Section : Windows XP ________ is any computer program that allows other programs to interact with a computer hardware device, or else to work as if they are interacting with a particular device device driver 19 Section : Windows XP What is DLL? Dynamic Link Libraries 20 Section : Windows XP What two utilities are best for editing the Windows registry? (Choose two) Regedit32 Regedit

21 Section : Windows XP How do you group similar taskbar icons? right click start> left click properties> left click taskbar tab> check group similar icons> 22 Section : Windows XP what is the keybaord shortcut to display a file's properties? alt + enter 23 Section : Windows XP Which of the choices below will show the systems active (running) applications? The taskbar 24 Section : Windows XP How many Processors do Windows XP Home Edition Support? 1 25 Section : Windows XP What was the codename used for windows xp during its development? whistler 26 Section : Windows XP Which of the following features are new in IE 7? None of the above 27 Section : Windows XP How can be simple file sharing turned off in Windows XP Home Edition? Cannot be turned off in Windows XP Home Edition 28 Section : Windows XP How many times can you rollback a device driver in windows xp? 1 29 Section : Windows XP What are the various types of Control Panel view that are available in Windows XP? Classic View Category view 30 Section : Windows XP Which of the following items can be removed using the Disk Cleanup tools? Temporary Internet Files Downloaded Program Files Recycle Bin 31 Section : Windows XP What key combination do you press to go from one window to another? alt + tab

32 Section : Windows XP how do you uninstall programs in windows xp? start>control panel>add remove programs> then choose the programs from the list then click unistall start>run>appwiz.cpl>choose the program< uninstall 33 Section : Windows XP You can edit the "Display" settings by: Clicking on the "Start" button, then "Settings", then "Control Panel", and then double clicking on "Display" 34 Section : Windows XP _________ is a memory management technique, used by computer operating systems, more common in multitasking OSes, wherein non-contiguous memory is presented to a software (aka process) as contiguous memory Virtual Memory 35 Section : Windows XP Which option from the windows advanced option will Enable the user to Boot the computer with previous settings that worked fine? last known good configuration 36 Section : Windows XP what key do you press on the keyboard to rename a file? F2 37 Section : Windows XP What is the keybaord shortcut to cycle through the items in your taskbar? Window key + tab 38 Section : Windows XP What does XP in Windows XP mean? experience

39 Section : Windows XP How do you disable error reporting in windows? Right click my computer> left click properties> left click advanced tab> left click error reporting> left click disable error reporting 40 Section : Windows XP What are the different version of windows XP? Windows XP Professional Windows XP Home Windows XP Tablet PC Edition Windows XP Media Center Windows XP 64 bit edition 41 Section : Windows XP How do you open the System Configuration Utility? 1. left click start 2. type msconfig 3. left click run 4. left click ok  1--3--2--4 42 Section : Windows XP Which of the following is the default location for User Profiles in Windows XP? C:\Documents and Settings\UserName 43 Section : Windows XP What is the keyboard shortcut to go the desktop? Window key + D 44 Section : Windows XP When copying files to CD, what type of burning session does windows xp allow? Multi Session 45 Section : Windows XP What are different types of user accounts in Windows XP? Limited User Administrator Guest 46 Section : Windows XP What command do you enter to get to the System Configuration Utility? MSCONFIG 47 Section : Windows XP How do you access the Add or Remove Programs utility in Windows XP? 1. left click start 2. left click control panel 3. left click on add/remove programs 1--2--3 48 Section : Windows XP Which key combination do you press to access the task manager? Ctrl + Alt + Del ctrl + shift + esc 49 Section : Windows XP What is the proper way of shutdown your computer in Windows XP? 1. left click on start 2. left click on log off 3. left click on shutdown 4. left click on ok 5. press power button on tower 1--3--4 50 Section : Windows XP What is the command used in run to open C:\Windows\temp folder in Windows XP? RUN-TEMP 51 Section : Windows XP Which tool in Windows XP maintains logs about program, security, and system events on your computer? Event Viewer 52 Section : Windows XP What is the keyboard shortcut to open a new window in a currently opened window? Ctrl + N 53 Section : Windows XP Which is the utility used to access the registry in Win9x? REGEDIT.EXE 54 Section : Windows XP Which of the following feature in Windows XP can provide information about programs and processes running on your computer and even display information about real-time performance? Task Manager 55 Section : Windows XP what is the keyboard shortcut to view system properties? Window key + pause/break 56 Section : Windows XP How will you open services window in Windows XP? Start->Run->services.msc 57 Section : Windows XP How will you backup the registry in Windows XP? Run-regedit-file-export 58 Section : Windows XP Which of the following key combination can bring the Task Manager? CTRL-SHIFT-ESC CTRL-ALT-DEL 59 Section : Windows XP How do you access the device manager? 1. left click on start 2. left click on run 3. type msinfo32 4. left click ok 5. type devmgmt.msc 1--2--5--4 60 Section : Windows XP Which of the following statements regarding Windows XP user access is correct? Multiple users can switch between accounts without restarting the computer 61 Section : Windows XP Lets say you have multiple windows open in your desktop, How do you cascade the windows? right click taskbar> cascade windows 62 Section : Windows XP How do you get to the control panel in Windows XP? left click start> left click control panel

63 Section : Windows XP Which function key do you press during startup to get to the windows advanced option? f8 64 Section : Windows XP Which of the tools can assist in improving the performance of a computer running Windows XP? Disk Defragmenter Disk Cleanup MSCONFIG 65 Section : Windows XP An update to the customers software that fixes existing problems Service pack 66 Section : Windows XP Which of the Windows XP utility can restore the computer to a previous state in event of a problem without losing data? System Restore ________________________________________________________________________________________________________________

(VISTA & troubleshooting)

Trainee Name  Pescasiosa, Renalyn Employee No.   COLT9531

1 Section : 3 Vista and Troubleshooting A customers is getting no sound at all.Where would you start the Troubleshooting? 1. Start from the speakers 2. Change the Sound Card 3. Replace the Sound card 4. Check the Sound Configuration. 5. reinstall sound card driver. 1 2 Section : 3 Vista and Troubleshooting Rei is using an opatical mouse. His mouse pointer is jumpy, what should he do first? 1. use a mousepad 2. replace mouse 3. clean the internal rollers of the mouse 4. none of the choices 1 3 Section : 3 Vista and Troubleshooting How do you disable the User Account Control in windows vista? go to control panel> user accounts and family safety> click "turn user account control on or off 4 Section : 3 Vista and Troubleshooting Sally is upgrading her computer's physical memory or her RAM, Currently her system is running with 512MB of RAM (2x256MB), her motherboard only has 2 slots for memory modules. Among the choices below which will allow her to increase her systems memory with the least expense? 1. Add another stick of RAM 2. replace both memory with 1GB of RAM 3. replace one stick of memory with 512MB 4. increase the system's virtual memory 5. she cannot add any more memory     1 5 Section : 3 Vista and Troubleshooting Francis is starting up his computer, during POST he gets an error 1**. What component inside the tower could be the problem? 1. Mobo 2. RAM 3. Video Card 4. Modem 5. NIC  1 6 Section : 3 Vista and Troubleshooting Mark is using a mechanical mouse and his pointer movement is erratic, what should he do first? 1. replace the mouse 2. clean the internal rollers of the mouse 3. reseat the mouse 4. use a mousepad 2 7 Section : 3 Vista and Troubleshooting Which of the following are features that are new in Vista? (Choose three) Windows Aero Parental Controls Sidebar & Gadgets 8 Section : 3 Vista and Troubleshooting Scans and verifies the versions of all protected system files after you restart your computer. SFC 9 Section : 3 Vista and Troubleshooting Which version is designed to significantly lower IT costs and risks, This version meets the needs of large, global organizations with complex IT infrastructures? Enterprise 10 Section : 3 Vista and Troubleshooting Which version of windows vista is the choice for those who want to have it all. This version provides the power, security, and mobility features needed for work, and all the entertainment features that you want for fun. Ultimate 11 Section : 3 Vista and Troubleshooting Francis is turning on his computer, it automatically emits 1 Long beep at startup and wont boot properly,nothing appears on the monitor, what should he do first? 1. check the power cables 2. check the memory 3. check the mouse 4. check the keyboard 2 12 Section : 3 Vista and Troubleshooting How do you enter the BIOS? 1. Press Insert during startup 2. Press Delete during startup 3. Press Enter During Startup 4. Press Numlock during startup 5. Press Caps lock during startup 2 13 Section : 3 Vista and Troubleshooting What do you call the new interface for most editions of Vista. It includes the translucent effect called as the Glass, Thumbnails of the open windows called as the Live Taskbar Thumbnails, Windows Flip Windows Aero 14 Section : 3 Vista and Troubleshooting There is a long white horizontal line on the screen, whats the first thing you should do? 1. replace the monitor 2. replace the video card 3. reseat the VGA card 4. check if line appears on BIOS Screen 4 15 Section : 3 Vista and Troubleshooting Janet is trying to boot up her computer, there is a message on the screen that says, "Insert bootable disk on drive", what should she do first? 1. check the hard disk drive cables 2. open up the tower and check the power and data cables on hard drive 3. check for any printer connected to system 4. check for a floppy disk on the floppy disk drive 5. disable the antivirus software 4 16 Section : 3 Vista and Troubleshooting What do you enter to view the services? services.msc 17 Section : 3 Vista and Troubleshooting __________ is a troubleshooting option for Windows that starts your computer with only basic services and functionality Safe Mode 18 Section : 3 Vista and Troubleshooting Shine is getting no video on her computer, what should she do first? 1. check is monitor is on 2. check if monitor is connected to the video port 3. replace monitor 4. degauss the monitor 5. check video cables 1 19 Section : 3 Vista and Troubleshooting Converts a hard disk that uses the File Allocation Table (FAT or FAT16) file system to the FAT32 file system using Drive Converter. Drive converter 20 Section : 3 Vista and Troubleshooting What are the different version of Windows Vista? (Choose 5) Business Enterprise Ultimate Home Premium Home Basic 21 Section : 3 Vista and Troubleshooting How do you enable the Menu bar in IE 7? open internet explorer 7>left click on tools> check the menu bar 22 Section : 3 Vista and Troubleshooting Thuis feature of windows vista allows you to add Flash Drives (USB) as additional memory. Ready Boost 23 Section : 3 Vista and Troubleshooting The All Programs menu has been re-designed and opens in the right pane of the start menu instead of branching out like in previous versions False 24 Section : 3 Vista and Troubleshooting Hubert is trying to play a music cd on her computer, it plays but it skips, what should he do first? 1. replace the cd rom drive 2. relaunch the software that she is using to play the cd 3. restart the system 4. check if the cd is dirty or if it is damaged 5.replace the cd  4 25 Section : 3 Vista and Troubleshooting __________ replaces Outlook Express, and is similar to Outlook Express in functionality and features. Windows Mail 26 Section : 3 Vista and Troubleshooting Yhang is starting up her computer, she automatically gets a blue screen of death. What should she do first? 1. reseat the memory 2. restart the system 3. restart the system the go to last known good configuration 4. restart the system the go to safe mode 3 27 Section : 3 Vista and Troubleshooting Paul is trying to print a word document and the printer is not printing, he has verified that the printer is on, has ink and connected to the back of the system, what is his next troubleshooting step? 1. try to print from another application 2. check if the printer is compatible with the computer 3. check if printer has ink 4. try to print a test page 1 28 Section : 3 Vista and Troubleshooting Which Version of windows vista ideal for homes with basic computing needs like e-mail, browsing the Internet, and viewing photos. Home Basic 29 Section : 3 Vista and Troubleshooting What feature of windows vista acts like an Anti-spyware software that comes preinstalled with Vista? Windows Defender 30 Section : 3 Vista and Troubleshooting What is the latest version of Microsofts operating system? Windows Vista 31 Section : 3 Vista and Troubleshooting Bryan's computer wont turn on when he presses the power button on the tower, what should she do first? 1. check the power cable 2. check the keyboard 3. check the mouse 4. check the power button 1 32 Section : 3 Vista and Troubleshooting Francis is turning on his computer, it automatically emits a long beep and 5 Short beeps at startup and wont boot properly,nothing appears on the monitor, what should he do first? 1. degauss the monitor 2. check for physical connection of the monitor to the video card 3. replace the video card 4. replace the monitor 5. reinstall video card driver 6. reseat the video card 6 ______________________________________________________________________________________________________________  (NETWORKING)

1 Section : Networking Which command should you use to test connectivity to every router between your system and a destination system? TRACERT

2 Section : Networking Software that is used to protect a home network and family from offensive Web sites and potential hackers? Firewall 3 Section : Networking IP address 192.168.0.163 with SUBNET mask as: 255.255.255.0 belongs to __________. Class C 4 Section : Networking What is the Maximum bandwidth of a Dial up Connection? 56 Kbps 5 Section : Networking Which connector is used in a NIC? RJ45

6 Section : Networking PPPOE stands for Point to Point Protocol over Ethernet 7 Section : Networking 00-08-C7-A3-44-7A is an example of ______________. MAC address 8 Section : Networking Which of the following utilties can be used to display IP configuration? IPCONFIG 9 Section : Networking _____ is a computer network tool used to test whether a particular host is reachable across an IP network. Ping 10 Section : Networking Which of the following utilties can be used to test network connectivity? PING 11 Section : Networking Which of the following Protocol uses an encrypted mode (secure) of communication, such as while sending your credit card information on the internet? HTTPS 12 Section : Networking The most popular networking protocol. This model or Internet reference model is sometimes called the DoD model (DoD, Department of Defense), ARPANET reference model, is a layered abstract description for communications and computer network protocol design. It was created in the 1970s by DARPA for use in developing the Internet's protocols. TCP/IP ______________________________________________________________________________________________________________ (SECURITY)

1 Section : Security These are files that claim to be something desirable but, in fact, are malicious Trojan

2 Section : Security These are reffered to as unsolicited emails. Spam

3 Section : Security Identify ways of PC protection. Installing a firewall Installing Spam killers Installing Antivirus software's 4 Section : Security What does VIRUS stands for? Vital Information Resource Under Siege

5 Section : Security These are programs that replicate themselves from system to system without the use of a host file. WORM 6 Section : Security Identify ways on how a computer can get infected by a virus. Re-direct to hackers web page Unwanted download. Browser hijacking. Loads of pop-ups 7 Section : Security One indication that the computer has a VIRUS is the presence of unwanted downloads. True 8 Section : Security Identify ways on how to prevent a virus from getting into your computer. Scan the system for virus. Install firewall and anti-virus. Remove unwanted programs 9 Section : Security These are messages, almost always sent by email, that amount to little more than chain letters. Virus Hoax

_____________________________________________________________________________________________________________ (POST ASSESSMENT)

1 Section : 1 Hardware _____________ is an item of personal computer hardware whose function is to generate and output images to a display. Video Card 2 Section : 1 Hardware __________ is a system design specification that enable options added to the system to automatically be configured for operation. Plug and Play

3 Section : 1 Hardware Most familiar input device used to introduce characters and commands into the system keyboard

4 Section : 1 Hardware A passive heatsink is a type of heatsink that require a power supply? False 5 Section : 1 Hardware A popular input device used with graphical user interfaces to point to, select, or activate images on the video monitor. mouse

6 Section : 1 Hardware What is the abbreviation for USB? Universal Serial Bus 7 Section : 1 Hardware An expansion board that enables a computer to manipulate and output sounds. Sound Card 8 Section : 1 Hardware The component in the system that converts the AC voltage from the commercial power outlet to the DC voltage required by the computer circuitry. SMPS

9 Section : 1 Hardware What is the color of the ps2 port for the keyboard? purple 10 Section : 1 Hardware What is the color of the port for VGA? blue

11 Section : 1 Hardware AGP stands for Accelerated Graphics Port

12 Section : 1 Hardware What does PS2 mean? Personal System 2

13 Section : 2 Windows XP What is the keybaord shortcut to cycle through the items in your taskbar? Window key + tab 14 Section : 2 Windows XP How to do you access the System Configuration Utility? Start --> Run --> MSCONFIG 15 Section : 2 Windows XP What was the codename used for windows xp during its development? whistler

16 Section : 2 Windows XP How do you access the Add or Remove Programs utility in Windows XP? 1. left click start 2. left click control panel 3. left click on add/remove programs 1--2--3 17 Section : 2 Windows XP What are the various types of Control Panel view that are available in Windows XP? Category view Classic View 18 Section : 2 Windows XP What command is used to to get the ip address of a computer? ipconfig

19 Section : 2 Windows XP Which of the following items can be removed using the Disk Cleanup tools? Recycle Bin Temporary Internet Files Downloaded Program Files 20 Section : 2 Windows XP How do you group similar taskbar icons? right click start> left click properties> left click taskbar tab> check group similar icons>

21 Section : 2 Windows XP When copying files to CD, what type of burning session does windows xp allow? Multi Session

22 Section : 2 Windows XP What is DLL? Dynamic Link Libraries 23 Section : 2 Windows XP How do you open the System Configuration Utility? 1. left click start 2. type msconfig 3. left click run 4. left click ok  1--3--2--4

24 Section : 2 Windows XP Which is the utility used to access the registry in Win9x? REGEDIT.EXE

25 Section : 3 Vista and Troubleshooting Francis is turning on his computer, it automatically emits 1 Long beep at startup and wont boot properly,nothing appears on the monitor, what should he do first? 1. check the power cables 2. check the memory 3. check the mouse 4. check the keyboard 2 26 Section : 3 Vista and Troubleshooting What feature of windows vista acts like an Anti-spyware software that comes preinstalled with Vista? Windows Defender 27 Section : 3 Vista and Troubleshooting Which version is designed to significantly lower IT costs and risks, This version meets the needs of large, global organizations with complex IT infrastructures? Enterprise 28 Section : 3 Vista and Troubleshooting A customers is getting no sound at all.Where would you start the Troubleshooting? 1. Start from the speakers 2. Change the Sound Card 3. Replace the Sound card 4. Check the Sound Configuration. 5. reinstall sound card driver. 1

29 Section : 3 Vista and Troubleshooting What is the latest version of Microsofts operating system? Windows Vista

30 Section : 3 Vista and Troubleshooting Hubert is trying to play a music cd on her computer, it plays but it skips, what should he do first? 1. replace the cd rom drive 2. relaunch the software that she is using to play the cd 3. restart the system 4. check if the cd is dirty or if it is damaged 5.replace the cd  4

31 Section : 3 Vista and Troubleshooting Thuis feature of windows vista allows you to add Flash Drives (USB) as additional memory. Ready Boost

32 Section : 3 Vista and Troubleshooting Scans and verifies the versions of all protected system files after you restart your computer. SFC

33 Section : 3 Vista and Troubleshooting How do you disable the User Account Control in windows vista? go to control panel> user accounts and family safety> click "turn user account control on or off 34 Section : 3 Vista and Troubleshooting Rei is using an opatical mouse. His mouse pointer is jumpy, what should he do first? 1. use a mousepad 2. replace mouse 3. clean the internal rollers of the mouse 4. none of the choices  1 35 Section : 3 Vista and Troubleshooting Converts a hard disk that uses the File Allocation Table (FAT or FAT16) file system to the FAT32 file system using Drive Converter .   Drive converter 36 Section : 3 Vista and Troubleshooting Which version of windows vista is the choice for those who want to have it all. This version provides the power, security, and mobility features needed for work, and all the entertainment features that you want for fun.   Ultimate

37 Section : 4 Networking Which of the following utilties can be used to display IP configuration? IPCONFIG 38 Section : 4 Networking Which command should you use to test connectivity to every router between your system and a destination system? TRACERT 39 Section : 4 Networking _____ is a computer network tool used to test whether a particular host is reachable across an IP network. Ping 40 Section : 4 Networking What is HTML? Hyper Text Markup Language 41 Section : 4 Networking IP address 192.168.0.163 with SUBNET mask as: 255.255.255.0 belongs to __________. Class C

42 Section : 4 Networking 00-08-C7-A3-44-7A is an example of ______________. MAC address 43 Section : 4 Networking Which of the following Protocol uses an encrypted mode (secure) of communication, such as while sending your credit card information on the internet? HTTPS 44 Section : 4 Networking What is IANA? Internet Assigned Numbers Authority 45 Section : 4 Networking Which connector is used in a NIC? RJ45 46 Section : 4 Networking Which of the following utilties can be used to test network connectivity? PING

47 Section : 4 Networking What is HTTP? Hyper Text Transfer Protocol 48 Section : 4 Networking Whats does LAN stands for? Local Area Network 49 Section : 5 Security What does VIRUS stands for? Vital Information Resource Under Siege 50 Section : 5 Security ______ is a small program written to alter the way a computer operates, without the permission or knowledge of the user. Virus 51 Section : 5 Security One indication that the computer has a VIRUS is the presence of unwanted downloads. True 52 Section : 5 Security These are programs that replicate themselves from system to system without the use of a host file. WORM 53 Section : 5 Security Identify ways on how a computer can get infected by a virus. Browser hijacking. Re-direct to hackers web page Unwanted download. Loads of pop-ups 54 Section : 5 Security ________ a component that uses stealth to maintain an undetectable presence on a computer. Rootkits 55 Section : 5 Security These are files that claim to be something desirable but, in fact, are malicious Trojan 56 Section : 5 Security Which of the following is not considered as safe computing? Leave a floppy disk in the floppy disk drive when you shut down or restart the computer. 57 Section : 5 Security These are reffered to as unsolicited emails. Spam 58 Section : 5 Security Which among the following is an example of security softwares. McAfee Security Software NAV AVG 59 Section : 5 Security Identify ways of PC protection. Installing a firewall Installing Antivirus software's  Installing Spam killers 60 Section : 5 Security Identify ways on how to prevent a virus from getting into your computer. Install firewall and anti-virus. Remove unwanted programs Scan the system for virus