User talk:Rupon Goswami

(After sales service is provocative to consumers: in case of telecommunication industry in Bangladesh). A procedure in Facebook which can resist your status/ comments/ sharing/ post etc from intrusion to mail box (e-mail). But you are very much fragile to protect your cell phone inbox from your operator. It is really irritating to someone that every day you have to get at least 5 to 7 messages from your operator. I think it is actually boring to me that having any message it seems important, but when I open it, makes me apathy. They send it with a heading like- Power pack, Airtel info, Dhoom, Bonus, Govt info, Sports, 3123, Airtel, Free content, 32665, Caller tune, Facebook, Internet, Gp offer, Gp info, Banglalink info and many others. Mobile operators like Airtel, Grameen phone, Banglalink, Robi are very much arrogant to disseminate their services to customers. But now it becomes intolerable. Very often they call their clients from +880788, 20505 etc with various services. These are more appalling than SMS. I think all of you have experienced it. Through this process they try to introduce a celebrity and offer their clients “if you are interested to talk to their icon you can call at a number and share your thinking about him/ her”. Just think that you are in a meeting and they did it, what would you realize? Actually there have no specific time also when you are getting disturbance. Furthermore, you are in sleep at mid night and they woke you up from a deep sleep by sending unnecessary information which has no significance to you at all and you fell bitter for some while. At this digital era telecommunication is integral part of human life. It couldn’t possible to imagine trendy life, transforming views, opinions as well emotions all that burning needed someone’s to make smooth, flourishing and enjoyable kingdom of heaven without visual communication. But matter of regret most of well renowned mobile company sending messages to inform about their services again and again not considering likings of users. It is huge troubleshooting and disturbing for any one getting one offer more than once but they are doing it in a uninterestingly only for their interest. So at last I want to share with you that after sales services is a responsibility to them not to provoke someone. Although some messages are informative (governmental awareness messages) but most of these are undesirable. As we know after sales service is one of most important customer retention strategy, but if customer get such kind of boring services time after time they may stay away from that operator.