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Active Listening Skills

Listening is an important skill in your education and in your career. In fact, being a good listener frequently earns a person the reputation of being a good conversationalist. To become a better active listener, practice the following five techniques: (Becker 91-92) Get ready to listen. This sounds simple, but it isn’t. When listening really matters to you-for instance, when you boss is meeting with you to give you instructions for an important task-you must get physically and psycho locally ready to listen. This means being prepared with note-taking materials. Pay attention to the speaker. Do not be distracted by what the speaker is wearing, by another person in the room, by an unusual piece of artwork on the wall, or other conversations. Concentrate on how the speaker as organized the subject, and identify and follow the theme and main ports. Control biases. Controlling about the way a person looks, the clothing or hair style or jewelry worn, or the way a person speaks can be difficult. To hear what the person is saying, however, makes control of all biases necessary. Pick up cue words.. Cue words can be particular in the speaker, a particular company, or a culture. An example is “Everyone needs to be ‘ on board’ before the project is started” This means that everyone needs to be in agreement. Other cue words are ‘bottom line’, ducks in a row: and “in the ballpark”. Paraphrase what you’ve heard. Repeating back to the speaker what you understand was said will confirm that you heard correctly. It can also give the speaker and opportunity to rephrase and clarify anything that was misunderstood.