User talk:Smr856

Managing a conflict of interest
Hello, Smr856. We welcome your contributions, but if you have an external relationship with the people, places or things you have written about on Wikipedia, you may have a conflict of interest (COI). Editors with a conflict of interest may be unduly influenced by their connection to the topic. See the conflict of interest guideline and FAQ for organizations for more information. We ask that you:


 * avoid editing or creating articles about yourself, your family, friends, colleagues, company, organization or competitors;
 * propose changes on the talk pages of affected articles (you can use the request edit template);
 * disclose your conflict of interest when discussing affected articles (see Conflict of interest);
 * avoid linking to your organization's website in other articles (see Spam);
 * do your best to comply with Wikipedia's content policies.

In addition, you are required by the Wikimedia Foundation's terms of use to disclose your employer, client, and affiliation with respect to any contribution which forms all or part of work for which you receive, or expect to receive, compensation. See Paid-contribution disclosure.

Also, editing for the purpose of advertising, publicising, or promoting anyone or anything is not permitted. Thank you. MrOllie (talk) 01:18, 13 April 2022 (UTC)


 * Hi MrOllie,
 * This is the most recent article on customer experience (CX) published in one of highest ranked marketing journal https://doi.org/10.1016/j.jretai.2022.03.003
 * This citation should be included in this article Customer experience. I tried to included it but it was removed. Could you please review and edit?
 * The most appropriate location would be the 'Definition' section. The journal article provides this latest definition: "omnichannel customer experience is defined as customer evaluations of their seamless experiences across all the retailer's channels, as they move through the various customer journey stages, and according to several relevant dimensions."
 * Thanks for looking into this.  Smr856 (talk) 23:42, 13 April 2022 (UTC)
 * Your changes are being removed because you are systematically spamming us with self citations. Please stop. MrOllie (talk) 01:44, 14 April 2022 (UTC)
 * Dear Mr Ollie, I appreciate your feedback. I have no intention to spam the articles. I request you to review this latest journal article on CX published in the journal of retailing https://doi.org/10.1016/j.jretai.2022.03.003
 * It is one of the highest ranked journal and this article is the latest in the area of CX. I am the first author of the article and the other authors are highly cited too. The customer experience article is incomplete without citing this latest article. You can add this citation to improve the Wikipedia article. Thank you for reviewing it. Happy to provide more information if you need. Just ask. Syed Smr856 (talk) 01:48, 14 April 2022 (UTC)
 * I appreciate that you have good intentions, but what you are doing is against Wikipedia's policies. We do not want recent primary sources, and per WP:COI you must not systematically cite your own work as you have been doing. Wikipedia is not for self promotion. - MrOllie (talk) 01:50, 14 April 2022 (UTC)
 * Ok, got it. I though it would help Wikipedia to keep the article relevant and updated with latest info. Anyway, my mistake. Thanks Smr856 (talk) 01:52, 14 April 2022 (UTC)
 * Hi MrOllie,
 * There is a request for citation here in the article - and multichannel retailing really took off.[ citation needed]"
 * Would you kindly review and add this citation https://doi.org/10.1016/j.jretai.2022.03.003 . This open access article is highly relevant and discusses the evolution of omnichannel.
 * Thanks for reviewing. Smr856 (talk) 22:33, 16 April 2022 (UTC)
 * Sorry missed the article link in the last reply, here it is Omnichannel Smr856 (talk) 22:53, 16 April 2022 (UTC)