User talk:Sp3

Sp3 Biographical Synopsis
Certifications
 * ASQ Certified Quality Engineer
 * ISPI Certified Performance Technologist

Professional Experience
 * Corporate Information Systems user support - since 1980
 * Customer Relationship Management planning, implementation and support - since 1990
 * Research in application of engineering principles to service and customer-oriented functions - since 1994
 * Six Sigma trainer for sales, marketing and customer service participants - since 1997

Memberships / Past Memberships
 * American Society for Quality
 * American Society for Testing and Materials
 * American Society for Training & Development
 * Association for Behavior Analysis International
 * Customer Relationship Management Association (formerly, Sales Automation Association)
 * Institute of Industrial Engineers
 * International Society for Performance Improvement

Education
 * MA, Psychology. Focus: Applied Behavior Analysis, Instructional Design
 * PhD, Psychology. Focus: Applied Behavior Analysis, Large Scale Behavior Change

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