User talk:Stacien

i joined this website to tell other people about the terrible experiences that i have had from companies.the first i will talk about is verizon wireless.i was just charged $120 for reconnect fees for 4 phones,even though i only have 3 phones. i was also charged with re-connect fees after i made a payment plan,which verizon tells it's customers that they will not have interrupted service if they make a payment plan. They will obviously lie,since i have been charged so much money,even after i had made a payment plan. My service was also never interrupted, and the people i talked to that are suppose to "help" you, were some of the dumbest people i have ever talked to in my life. They had no concept of basic math, or customer service skills,which makes no sense because that's what they are paid to do. As Verizon says, "the most important thing to us, is you." Yet obviously they do not care about their customers if they refuse to talk to them about a mistake that was made in their system. I have never been so stressed out in my life over a stupid bill, but wouldn't you be also if you were being charged the same amount as your phone bill for a reconnect fee?