User talk:Telekom malaysia

Hi, everybody, I would like to voice the ugly bureaucracy face of Telekom Bhd in Malaysia. I am an ordinary fiexd line home user, which may be need to the phone bills around amount of US 15.00. But suddenly I got bill of 4 or 5 times higher than normal usage, can you imagine such usage is equavalent to 4 or 5 months usage already!

No choice I have to appeal the matter for unauthorised usage. But for months I have to wait and chase for the result. Sometimes the person in charge said there was no such case, the case still pending or the case was closed! There was no reply or document regards the case which I reported.

I quickly made a call and got the reply that the unauthorised usage was counted on me because I, myself dailed other country line to make internet connection. This is ridiculous! I am IT specialist, and I know ways to protect my computer and internet usage. The bill showed the calls were made during early morning. That time all members still in sleep, who is going to connect to the Internet without turning on the computer and modem, perhaps GHOST!

They can't blamed like this without showing any investigation result in a documented form(they even can not present me my phone usage log file)! Although I requested few times, no result was being sent to me or they told me they had posted it, monthly phone bill can send to me without mistake, but how come the reply letter can not be?

A big bureaucracy firm can has their bottom line perform tasks like such a way, I won't the managerial level can handle it well and survive for long term. You did their change the feel and look, but the internal processing and operation is such a rubbish!

Can anyone share their experience with such bureaucracy firm? Can anyone discuss ways to the operation of the modern bureaucracy management?