User talk:Terence jacob

COBO:866-606-1866

1. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 2. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 3. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 4. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 5. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 6. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 7. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 8. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 9. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 10. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 11. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 12. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 13. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 14. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 15. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 16. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 17. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 18. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 19. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 20. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 21. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 22. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 23. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

 24. Reference#: Name: Phone: Email: -- PROBLEM:wireless/internet connection issues STATUS:working before/initial setup -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: HWE: if NO calculate DOP = -- RELEVANT NETWORK INFO Linksys Model#2: Serial Number: HWE: if NO calculate DOP = -- wired PC:              OS: wireless PC:         OS: ISP: Modem: Online thru modem (Yes/No): OTHERS: - EXACT ERROR MESSAGE: AGREEMENT: -- CREDIT CARD: ESP AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED:1491,1591 -- >> >>eu said that he was online thru the router >>check the router's LEDs:power,wlan,internet and the ethernet lights were lit >>access the router's ui--ok >>check the router's internet connection type--DHCP >>do mac clone >>check the router's wireless settings #ssid:eu's choice #channel:9 #security mode:wep #security key:eu's choice >>check the router's status--ok >>check if online(wired)--online >>connect to the wireless network--connected >>check if online(wireless)--online >>gave case number -- Hold Time: Experience from the previous tech: Phone Quality:

CLOSING REMARKS: Customer agreed to close the case: Yes Customer agreed issue was: Resolved Customer satisfied: Yes Call escalated: No

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