User talk:The Wireless Expert

Thaddeus is a retired Army Veteran turned wireless expert for North Florida

Location: 1325 Blanding Blvd and Knightboxx Orange Park, Fl 32065

Cellular Sales Verizon 904-705-9581

Wireless consultation, classes, training, sales, Comcast service...

Father Son Mentor Husband Believer

Favorite quote: Be Bold, Be Positive, Be Hungry

Qualifications:

WORK HISTORY

Cellular Sales August 1 2011 to Present Account Manager Responsible for resolving financial and customer service issues, determining products that fit the need of the customer and up selling to ensure the right product is sold to the right customer. Responsible for inputting accurate orders and maximizing sales revenue in a 100% commission environment. Supervised new employees on the technical aspects of company computer operating systems and training them on how to improve sales and customer service skills helping enhance the customer experience.

AT&T April 4, 2005 to July 15, 2011 Sales Coach CRC Responsible for managing a team of U-verse CRC Sales Associates. Direct, Coaches, motivates, and develops telephone sales, service and negotiation skills of subordinates to ensure that sales and service goals are met, orders are properly negotiated, billing inquires are properly addressed, complaints are resolved, and revenue is protected through correct negotiation of deposits and adjustments. Responsible for being knowledgeable of all company related issues being considered or pursued. Ensures accuracy and efficiency of service, maximization of sales revenue, and adherence to established policies and procedures. Responsible for developing the necessary built in positive repetitive behaviors required to become successful Sales Associates. Ensures compliance with FCC and PSC regulations and company policies and procedures. Supervises, trains, and evaluates subordinate personnel to ensure they are prepared to perform duties as Sales Associates. Selected over peers to act as the Center Sales Manager in her absence. Reports directly to the Center Director.

America Online July 9 2004 to April 3 2005 Retention and Sales Responsible for handling customer inquires pertaining to cancellation of an account, updating passwords, and clarifying billing information. Duties included, explaining billing, updating records, explaining charges for bills, validating past and current bills, cancellations, and providing excellence in customer service. Equally important, America Online set the sales environment, which I was responsible for attaining a daily goal of sixty percent, while maintaining outstanding call time, and strict adherence to the schedule.

United States Army - 16 August 1983 to 1 October 2003 Human Resource Manager Results oriented career offering 20 years of documented management success in Human Resource Management, training and operational training while saving my company over 25,000 dollars over a three-year period. Responsible for implementing programs in accordance with approved guidelines as stated in the human resource manuals to include; performance management, critical thinking, labor relations, incentive programs, EEO reviews, workforce management, finance and accounting, recruiting, disciplinary actions, and force integration and analysis. Responsible for providing team building exercises to create a cohesive and motivated workforce. Displayed a proactive approach to problem solving by critically thinking in highly creative, goal-oriented, and fluid environments. Computer literate with extensive knowledge of Word Processing, Spreadsheets, Graphics, DOS/Windows, PowerPoint, Access Database, networking, and Internet applications. Served as Information Assurance Security Officer for company consisting of 1500 personnel for two years.

EDUCATION AND TRAINING Masters of Business Administration (MBA) University of Phoenix, Jacksonville, Florida Logistics Management College, Diploma in Management of Defense Acquisition Contracts Specialized Military Training: Human Resources Information System (HRIS) Advanced Personnel Manager (Supervisory) Course United States Army Advanced Sales and Marketing Course ExecuTrain A+ Hardware & Software Support Skills Florida Drill Instructor Course Class B CDL Secret Clearance

AWARDS AND ACCOMPLISHMENTS Bronze Star Medal Meritorious Service Medal Four-time recipient of the Army Commendation Medal Recipient of the coveted Gold Recruiter Badge Honor graduate Florida Drill Instructor Course Leadership award winner, America Online: Awarded the Max Q award winner for top 10% in sales, AT&T: Awarded commendations for sales and adherence AT&T: Awarded the coveted Pinnacle award for 2006

Thaddeus L. Edwards 16:34, 14 March 2013 (UTC) Thaddeus L. Edwards