User talk:Tskillin/Zendesk

Software and services
Zendesk develops and markets software for customer service, sales, and other customer interactions. Zendesk generates customer support tickets from social media posts or customer inquiries. The ticket is then assigned to a customer service agent to respond to. Programmed "triggers" and "automations" do something with the ticket based on the passing of time or the actions of a customer service agent. Users can view and organize tickets, as well as generate reports or analytics. It also supports self-help tools like forums.