User talk:Vincent quinga jr

1 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 2 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 3 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 4 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 5 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 6 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 7 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 8 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 9 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 10 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 11 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 12 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 13 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 14 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 15 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 16 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 17 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 18 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 19 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 20 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 21 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 22 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 23 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 24 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- -- 25 Reference#: Name: Phone#: Email: -- PROBLEM: HISTORY: (Initial Set-UP/W-Before/EC Rec/Carry-Over) -- RELEVANT NETWORK INFO Linksys Model#1: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- Linksys Model#2: Serial Number: SN Manufactured date: HW Warranty Period: yrs HW Warranty Expiration: Customer's feedback about SN look up (Agreed Y/N): if NO calculate DOP = -- No. Of PC's ISP: Wired: OS: Wireless: OS: Modem: Online thru modem (Y/N): OTHERS:

EXACT ERROR MESSAGE: AGREEMENT: (MT, ESP, EC, CPN, Beyond skill set, not supported): CREDIT CARD (Amex,Visa,Master): AHT: -- TROUBLESHOOTING KBASE ARTICLE/TSTREE USED: infocenter -- > > > > > > > > > > > > > > > > > > > > -- CASE CLOSED (Y/N): y For FUP (Y/N): -- (optional=Extended customer service) A. Hold Time: C. Experience from previous technician: D. Phone Quality: E. Others: -- CLOSING REMARKS: y CUSTOMER AGREED TO PROPOSED SOLUTION: y CUSTOMER SATISFIED: y CALL ESCALATED: n EMAIL VERIFIED PHONETICALLY: y -- -- --

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WORK RECORDS
LINKSYS NO. - 1800-326-7114 / 1800-546-5797 RMA - 2757 COBO - 362023 if disconnected 866-606-1866 AV / DMA - 866-509-7452 SUPPORTRIX NO. 362065