User talk:Zoozeezen

Had a stressful shopping day yesterday at Robinson's place Manila. I'm a regular SM shopper coz of the perks the store has given me, so I'm quite loyal to SM. Yesterday since I have something to buy at Marks & Spencer we proceeded to RP, & since already there I bought some items for my kids at Robinsons Dept. Store, everything went well until payment time, the cashier took my credit card & without explaining to me if my card had a problem or what, the supervisor took my card away, at first im still smiling watching the shoppers, but after 15 min of standing, I ask the other cashier what's taking them so long, then she also left to follow up my card, Gosh she too disappeared for almost another 15 min. I'm losing my patience, imagine letting their customer (we're 4) wait that long w/o explaining why. So seeing that I'm furious another lady left to follow up again, & guess what it takes her another 10 min to come back, by that time I'm already so furious I won't hear her any explanation, I jst walked out & left what I shop for. By the way while waiting, there are also some instances like mine, wherein customer have a problem when paying in card. If there's really a problem in their credit cards transaction, they shld tell the customer the truth & not let them wait that long, oh my in my many years of shopping here or abroad, this is the first time I lost my cool to cashiers who I don't know if was trained to answer the needs of customers. I proceeded to the customer service to voice out my complaint & she is explaining to me banking terms or their in house problem which I think they should have solve & not let their customers suffer, she keep on apologizing for the inconvenience they've caused me, & so what can I do the damaged has been done, I just told her I will just banned ROBINSON's DEPT STORE from my list of shopping place! Hope somebody from the dept store can read this coz shopping in SM & Robinson, it's really different. If you really want to catch up with SM, customer service is really impt. & training of your workforce as well. When asking the salesladies where the customer service is, diff ladies pointed to diff. directions. OMG, what an experience!!!!