Wikipedia:Articles for deletion/Customer Service System


 * The following discussion is an archived debate of the proposed deletion of the article below. Please do not modify it. Subsequent comments should be made on the appropriate discussion page (such as the article's talk page or in a deletion review).  No further edits should be made to this page.

The result was   keep. (Non-administrator closure) NorthAmerica1000 04:07, 8 August 2014 (UTC)

Customer Service System

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Not an article on CSS's generally, it's about a tremendously non-notable CSS system. Although BT is a notable company, the CSS itself does not make money, it services the customer base....much like any other CSS in any other company the panda ₯’  20:43, 24 July 2014 (UTC)
 * Note: This debate has been included in the list of United Kingdom-related deletion discussions. • Gene93k (talk) 01:19, 25 July 2014 (UTC)
 * Note: This debate has been included in the list of Business-related deletion discussions. • Gene93k (talk) 01:19, 25 July 2014 (UTC)
 * Note: This debate has been included in the list of Computing-related deletion discussions. • Gene93k (talk) 01:19, 25 July 2014 (UTC)


 * Keep&mdash;A quick google search turned up
 * A long article in New Scientist.
 * A book which describes the CSS in great detail over several chapters. While the book is part of the BT Telecommunications Series, the publisher is independent of BT.
 * A (likely) peer-reviewed publication in the BT Technology Journal (reprinted in the above book).
 * An substantial article in The Independent.
 * Another substantial article in The Guardian (needs verification, as this is a copy of the original story).
 * I'm seeing several more passing references in the software engineering literature. The system appears to have been unusually large (and unusually long-lived), and enough people wrote about it at length that I think we can create a pretty decent article.  A move to Customer service software (BT) might be in order if the article survives the AfD.  Lesser Cartographies (talk) 09:20, 25 July 2014 (UTC)


 * Relisted to generate a more thorough discussion so a clearer consensus may be reached.


 * Please add new comments below this notice. Thanks, j⚛e deckertalk 20:37, 1 August 2014 (UTC)


 * Keep: The sources identified by User:Lesser Cartographies indicate that this is reasonable encyclopaedic content with prior note, providing depth on the history of business IT deployment. AllyD (talk) 08:00, 2 August 2014 (UTC)
 * Merge Into BT Group. --Jersey92 (talk) 23:59, 2 August 2014 (UTC)


 * Keep - Notability established by sources. Merge into BT Group would likely create an WP:UNDUE issue. ~KvnG 15:01, 5 August 2014 (UTC)
 * The above discussion is preserved as an archive of the debate. Please do not modify it. Subsequent comments should be made on the appropriate discussion page (such as the article's talk page or in a deletion review). No further edits should be made to this page.