Wikipedia:Articles for deletion/Voice of the customer


 * The following discussion is an archived debate of the proposed deletion of the article below. Please do not modify it. Subsequent comments should be made on the appropriate discussion page (such as the article's talk page or in a deletion review).  No further edits should be made to this page.

The result was keep. (non-admin closure) Winged Blades Godric  06:20, 21 May 2017 (UTC)

Voice of the customer

 * – ( View AfD View log  Stats )

This article should be deleted as it is not notable per the WP:GNG as there is no "significant coverage of the subject in reliable sources". The only reference provided in the article is a Wall Street Journal article which requires a paid subscription. A WP:BEFORE search found no reliable sources that mention this subject. -KAP03(Talk &bull;&#32;Contributions &bull;&#32;Email) 19:02, 13 May 2017 (UTC)
 * Note: This debate has been included in the list of Business-related deletion discussions. North America1000 21:02, 13 May 2017 (UTC)
 * Note: This debate has been included in the list of Computing-related deletion discussions. North America1000 21:02, 13 May 2017 (UTC)

 References
 * Keep – WP:GNG pass. Entire books are devoted to the topic, and the topic is also covered in scholarly sources. See source examples below; additional sources are readily available. North America1000 21:07, 13 May 2017 (UTC)
 * Voice of the Customer: Capture and Analysis. McGraw Hill Professional.
 * Acquiring, Processing, and Deploying: Voice of the Customer. CRC Press.
 * Satisfaction: How Every Great Company Listens to the Voice of the Customer. Penguin.
 * Listening to the Voice of the Customer. Purdue University Press.
 * Voice-of-the-Customer Marketing. McGraw Hill Professional.
 * The Service-dominant Logic of Marketing: Dialog, Debate, and Directions. Chapter 8. Routledge.
 * Developing New Services: Incorporating the Voice of the Customer Into Strategic Service Development. ASQ Press.
 * The Voice of the Customer. Marketing Science.
 * Seeing the voice of the customer: Metaphor-based advertising research. Journal of Advertising Research.
 * 'Voice of the Customer. Journal of Clinical Engineering.
 * Marketing online banking services: The voice of the customer. Journal of Financial Services Marketing.
 * Voices Into Choices: Acting on the Voice of the Customer. Oriel Incorporated.
 * The Voice of the Customer in Product Development (4th Edition). Multimedia Pub
 * Note: This debate has been included in the list of Technology-related deletion discussions. Shawn in Montreal (talk) 17:31, 14 May 2017 (UTC)


 * Keep. Based on prevalence in sources, this does appear to be an encyclopedically notable concept within the jargon of the industries that use it. bd2412  T 19:19, 14 May 2017 (UTC)


 * The above discussion is preserved as an archive of the debate. Please do not modify it. Subsequent comments should be made on the appropriate discussion page (such as the article's talk page or in a deletion review). No further edits should be made to this page.