Wikipedia:Help desk/Archives/2014 April 11

= April 11 =

Photo
Please tell me why my uploaded photo ( File:The_Tridels_2014.jpg )is not appearing in my article on The Tridels. All I'am getting is a box with the caption, no photo. I placed the proper link     even uploaded the photo again with a different title...no joy. Could really use someone's help on this. Help Me — Preceding unsigned comment added by 71.225.92.183 (talk) 02:47, 11 April 2014 (UTC)
 * You placed a space between the end dot and jpg. Try  which results in the image to the left (yours will appear on the right). - Purplewowies (talk) 03:15, 11 April 2014 (UTC)

I'm a senior interested in using public transportation
Where can I get DETAILED information about using MetroLink and AMTRAK. I have not used public transportation in 55 years. I'm thinking about going to Camarillo, Ventura, Oxnard and Santa Barbara. And, San Francisco (Bay Area.) I have no idea on what to do first. I live in Culver City. Thanks for any information. — Preceding unsigned comment added by 76.168.4.202 (talk) 02:50, 11 April 2014 (UTC)
 * I suspect, based on your question, that you found one of our over 6 million articles and thought we were affiliated in some way with that subject. Please note that you are at Wikipedia, the free online encyclopedia that anyone can edit, and this page is for asking questions related to using or contributing to Wikipedia itself. Thus, we have no special knowledge about the subject of your question. You can, however, search our vast catalogue of articles by typing a subject into the search field on the upper right side of your screen. If you cannot find what you are looking for, we have a reference desk, divided into various subject areas, where asking knowledge questions is welcome. Best of luck. -- TRPoD aka The Red Pen of Doom  03:06, 11 April 2014 (UTC)
 * Going beyond that, you may want to start at the official Amtrak and Metrolink websites. You should be able to find the most reliable and up to date information about routes, tickets, etc. at these sites. Wikipedia does have limited coverage of routes (i.e. List of Amtrak routes and Metrolink (Southern California)) which you may also find helpful, though you should rely on the official websites and schedules for the most recent and reliable information. ~Super Hamster  Talk Contribs 03:11, 11 April 2014 (UTC)

Creating Wikipedia Page for my college
Hi this is shiva,

I am working in Thiagaraja school of management in Madurai as a Chair Placement/Corporate Relations.We are a 52 year old Institute and the oldest B school in South India.Currently we are planning to create a Wikipedia page for our school which would help us to create more awareness about our brand.So please do help us in creating a wikipedia page for our College.

Regards Shivaraj — Preceding unsigned comment added by 218.248.31.248 (talk) 05:30, 11 April 2014 (UTC)


 * Hello, Shivaraj. The first thing you should do is read about conflict of interest, and understand why you should not directly work on an article about your college. The second is to read WP:PROMOTION, to understand that to "create more awareness about our brand" is something that is absolutely and completely forbidden on Wikipedia.
 * Then, if you still want to go ahead, you should collect reliable sources (such as major newspapers, or books from reliable publishers) that are unconnected with the college and say something substantial about the college. If you can find such sources, then the college passes Wikipedia's test for 'notability', and you can either request an article at Requested articles, or try writing one yourself, and getting it reviewed, by the Articles for creation process. --ColinFine (talk) 08:45, 11 April 2014 (UTC)

Edit attempts rejected
Hi,

I'm marketing Manager at MACH Sarl which has been acquired by Starhome which is now Starhome Mach. All my attempts to update the MACH Sarl page MACH S.a.r.L to reflect the acquisition and other changes have been rejected.

Please let me know the best way to proceed.

Best regards

Chabha Djouder — Preceding unsigned comment added by 194.7.12.58 (talk) 09:47, 11 April 2014 (UTC)
 * It's clearly an advertisement you're adding. "Starhome MACH’s combined strength brings...", "STARHOME MACH continues to address and anticipate the challenges...", "they are designed to meet your challenges head on", etc. First you shouldn't really edit the article based on conflict of interest. If you do, you must adhere to strict neutral point of view. C T F 8 3 !  09:56, 11 April 2014 (UTC)


 * Maybe add neutral material backed by disinterested, reliable sources. By contrast, here's an example of what you added but was, rightly, then deleted:


 * Starhome MACH’s combined strength brings to market a unified set of solutions that provides one place to manage [Does "brings to market a unified set of solutions that provides one place to manage" mean something other than "manages", and if so, what?] your wholesale and retail business, [Mine? I don't have a wholesale or retail business, let alone both.] simplifying the life of the roaming department, whilst driving more business value from the roaming network. [What is a "roaming network"?] The company has a wide range of network and cloud-based solutions [What are "solutions"? A "wide range" as evaluated by who?] wrapped with complete business intelligence [By "intelligence" do you mean "espionage", and if not, then what? And "complete" as evaluated by who?] and business management.


 * Even better, don't add any material at all. Instead, make suggestions on the talk page. -- Hoary (talk) 10:03, 11 April 2014 (UTC)

What to do about sockpuppets' edits?
(I couldn't find a really suitable noticeboard or village pump section for this question, so please tell me if I'm in the wrong place.) Is there any consensus about edits made by a sockpuppet of a blocked user? Do you revert them, revert unless they add something very good, or does it vary from case to case? There's a persistent sockmaster, Samima khatun, that uses socks to add low-quality text to some specific articles. I have seen editors remove text for the only reason that it was made by a sock of a banned user, but I'm not sure if that's according to the English Wikipedia consensus. Sjö (talk) 10:19, 11 April 2014 (UTC)


 * Edits of banned users made in contravention of their ban, when discovered, are routinely reverted because banned editors are not allowed to edit by decision of the community. However, there is nothing to stop another editor restoring the material if they consider it good material, but they are then taking responsibility for it themselves and should be prepared to answer any challenge on verifiability etc.  Edits made by a banned editor prior to their ban are not reverted merely because the user has been banned, but this may happen if there is a good reason for doing so (edits are disruptive, dubious verifiability, POV etc), it is then for the reverting editor to justify their revert.  Blocked editors are in a somewhat different category.  Editors are blocked in order to protect the encyclopaedia from some behaviour of that editor.  If you discover a sock of a blocked editor you may be justified in reverting their edits if they are continuing with the same behaviour that led to their block.  But then, you would probably be justified in reverting the edits even if you did not know it was a sock; it depends on the material.  You would probably be better off taking the issue to the blocking admin and letting them deal with it.  Spinning  Spark  13:33, 11 April 2014 (UTC)
 * Slight question to determine meaning: Are we talking about blocking or a topic or global ban? - Purplewowies (talk) 21:32, 11 April 2014 (UTC)
 * The user in question is blocked. The user name is not on Wikipedia:List of banned users, nor is there anything on the user page or user talk that says that he or she is banned. Sjö (talk) 11:46, 13 April 2014 (UTC)

Is there a FAQ project for the WP:RD?
Hello everybody, I noticed the FAQ button on the Help desk. Is there any effort to archive frequently asked Reference desk questions, other than the automatic archives, which collect all questions? (I'm not suggesting to replace the "Search RD archives" button, just to give another means of accessing the topics.)

If not, would it be a WP:BADIDEA, in the sense that it would violate one of the WP:rules? If it's not a bad idea, what would the WP veterans think about it? Should it go into a certain namespace? For example, would User:One.Ouch.Zero/RDFAQ be appropriate for an index, or would it imply too much WP:OWNership? - ¡Ouch! (hurt me / more pain) 10:59, 11 April 2014 (UTC)


 * It seems Wikipedia talk:Reference desk would be a better place to discuss this. You can also search for FAQ there. It shows there are old unmaintained pages at Reference desk/FAQ and Reference desk/Language/FAQs. WP:FAQ is a general FAQ for Wikipedia and not associated with the help desk. Help pages header is also transcluded on Reference desk. PrimeHunter (talk) 12:16, 11 April 2014 (UTC)

BTFW, I totally forgot about the "Wikipedia_talk" namespace. Bummer. Wow, thanks, that's about what I wanted to start. WP:ICANTBELIEVETHATFAQWASDISCONTINUED5YEARSAGO. - ¡Ouch! (hurt me / more pain) 12:50, 11 April 2014 (UTC)

Cape Elise
On behalf of the managers of the M/V Cape Elise, Empire Bulkers Limited: Reference is made to your section concerning very large bulk carriers (Capes) and the fact that you have published a digital picture with respect to the vessel under our management “Cape Elise” and certain comments concerning necessary repairs carried out, following an unfortunate marine incident. We consider that these actions cause unnecessary, negative publicity and should be avoided.

As Managers of the vessel in question, we kindly ask you to remove the said picture and the comments made completely. Should you wish to upload a different picture of the vessel in question and certain related comments, please send us your proposal for signing it off. For future reference, please avoid uploading any information and/or documentation and/or digital content of any nature related with the vessels under our management without our express written consent.

Please be guided accordingly. Many thanks.

Our rights are reserved. 83.235.22.241 (talk) 11:30, 11 April 2014 (UTC)


 * Presumably relates to the article: Capesize. --David Biddulph (talk) 11:43, 11 April 2014 (UTC)


 * Firstly, from the tone of your question I advise you to read WP:LEGAL. Having pointed that out, my opinion is that the picture adds little of value to the article, as it's not relevant to the article about the size of ships and there are other pictures demonstrating size.  I have therefore been bold and removed it with this edit .  CaptRik (talk) 12:28, 11 April 2014 (UTC)
 * I don't think this is the place to make a decision over that and have restored the picture.  Spinning Spark  12:41, 11 April 2014 (UTC)


 * (after edit conflict) Your request has a very legalistic tone. That's not what we do on this help desk.  The purpose of Wikipedia is to create an encyclopaedia on all topics.  Please explain how your proposed edit helps fulfil that goal.  Also, we do not require, nor do we seek, your "sign off" for any aspect of our articles.  Spinning  Spark  12:41, 11 April 2014 (UTC)
 * And no, your "rights are not reserved". As per the notifications in the editing frames, when you pressed "submit" you agreed to release your statement under the CC BY-SA 3.0 License. We do not require and will not ask for your consent.-- TRPoD aka The Red Pen of Doom  13:59, 11 April 2014 (UTC)
 * Yes, you may manage the organization, but the image was taken by someone who uploaded the image by themselves. So, first of all it is not a copyright violation, and does not require consent. You have the right to ask for an image to be removed only if someone copies an image you own or have taken, or if someone took your photograph and uploaded it without consent. Regarding "publicity", there is nothing positive or negative here on Wikipedia. Any information is added to contribute to thee overall content of the article. And definitely, no one is going to consider the incident as something "negative", it is just a piece of information. -- Fauzan  ✆ talk   ✉ email  18:01, 11 April 2014 (UTC)
 * (after ec) I think the IP is more likely reserving their rights to take legal action elsewhere over the matter rather than trying to circumvent the CC licence. Of course, that will not help them here either.  Should they explicitly (or even implicitly) make such a statement then they can no longer be allowed to take part in community discussions per the no legal threats policy.  Spinning  Spark  18:04, 11 April 2014 (UTC)

new started shoe company
The article that I am writing is about a new started shoe company. I wrote the article and sent it for a review and it got declined because of the references. My references were from their website since all of their references are in different magazines and not online. So my question is: How do I add those print articles as references in my article? Is it possible? Miktry (talk) 12:21, 11 April 2014 (UTC)


 * To demonstrate notability per WP:CORP, references must be from reliable third party sources, see WP:RS. The company's website is only good for confirming basic, non-controversial facts. I should also add that a new company is very unlikely to have received the significant third party coverage required to meet the notability guidelines.--ukexpat (talk) 12:33, 11 April 2014 (UTC)

Referencing errors on Hugh Mundell
Reference help requested.

I went in to correct a referencing error that I introduced but ended up screwing up other things. Can you help with this?

Thanks, Ras2thebone (talk) 12:31, 11 April 2014 (UTC)
 * When you enter a URL in the template, it has to have an appropriate prefix, like   or  . You'd missed these out which was why the refs were showing oddly. I've also combined the multiple references to the same source into a single citation (see the page's edit history for the coding), although I have my doubts as to whether that source meets the reliability guidelines.  probably okay, actually . Yunshui 雲 水  12:51, 11 April 2014 (UTC)

Percy Julian
Wiki

Someone has placed inappropriate verbiage into the " early life" section of chemist Percy Julian's bio. Mr. Julian is being honored today with a Google doodle -please correct as soon as possible. The language states Julian ate ass at an early age. 72.76.208.223 (talk) 14:50, 11 April 2014 (UTC)


 * The vandal has been blocked and I've filed a request at WP:RPP. Thanks for your help. Jamesx12345 14:53, 11 April 2014 (UTC)
 * And next time you see something like that, revert it by going into the page's history page, finding the revision you want to revert, going to it by clicking "prev", and clicking on "undo" (you can also click "undo" on the history page if you already know which revision it is). Lugia2453 (talk) 14:55, 11 April 2014 (UTC)

Sónia Matias
Dear Wikipedia,

In Portugal when you look for the name "Sónia Matias" you only end up to a soccer player, but there is a female much more famous and known in Portugal that you misses out on.

She also is Sónia Matias, but she´s well known because de became the first female becoming professional in are arte of "cavaleira de toureio" wich in Inglish dosen´t exist, but it´s a kind of bull fight between the horse rider and the bull in the arena. Very famous in Spain, the only Country that in fact kills the bull afterwords.

But she is very famous in Portugal, professional artist, and much more well known the the soccer player Sónia Matias, howcame she dosen´t have no article ou Wikipedia?

For any information look at facebook "Sónia Matias"

Thank You

Nuno Guedes. — Preceding unsigned comment added by 195.47.200.99 (talk) 15:08, 11 April 2014 (UTC)


 * She is briefly mentioned in Portuguese-style bullfighting. Wikipedia is the free encyclopedia that anyone can edit. Articles are written by volunteers and noone has written an article about her yet but you could. This help desk is for the English Wikipedia and I don't know Portuguese but it appears you can request an article at pt:Wikipédia:Artigos pedidos, or write a suggested article at pt:Wikipédia:Guia de edição para anónimos. Notability (people) is the requirement for the English Wikipedia but Portuguese may be different. Wikipedia languages can have different policies and I don't know the Portuguese Wikipedia but you are probably also allowed to create an article directly if you make an account. It's free and easy. PrimeHunter (talk) 15:56, 11 April 2014 (UTC)
 * I found we have a photo of her at commons:File:Sonia Matias.jpg, but it's only used in a low resolution gallery in the Dutch article nl:Lusitano. PrimeHunter (talk) 16:21, 11 April 2014 (UTC)

PERCY JULIAN: Not Included in Wikipedia Inventor List
PERCY JULIAN: Google Doodle salutes pioneering chemist as a man utterly in his elements' – Not Included in Wikipedia Inventor List

It was refreshing to read about Percy Julian, his accomplishments and contributions to the American Science and Medical fields; and to the world.

The unfortunate reminder about your story, is the constant and continuous shroud of obscurity and anonymity that Black inventors are kept under.

How many White, Asian, Latino, European, tec. Children will go to Wikipedia List of inventors to search for inventors, and find no Black inventors listed, not even the late Percy Julian will appear on that list, you have to put in “Black Inventor, and how many people who are Not Black are going to do that:

And many others!
 * Benjamin Banneker – Farmer’s Almanac
 * Elijah McCoy – The real McCoy
 * Charles Drew – Blood Plasma
 * Madam C. J. Walker – First Woman self-made millionaire, any race
 * George Washington Carver – Everything Peanut & Soybean
 * Garret Morgan – Traffic Lights

Let’s stop excluding these Great Americans from their place in history with the rest of the Great American Inventors…

Yvette — Preceding unsigned comment added by 12.3.212.100 (talk) 17:24, 11 April 2014 (UTC)


 * WP:SOFIXIT - this is the encyclopedia anyone can edit.--ukexpat (talk) 17:29, 11 April 2014 (UTC)


 * Are you looking for Percy Lavon Julian? At least, that is where Percy Julian redirects to.  Spinning  Spark  17:30, 11 April 2014 (UTC)


 * ✅ I have added Percy Lavon Julian to list of inventors.--ukexpat (talk) 17:41, 11 April 2014 (UTC)

Tim Green
The page Tim Green does not look like it has been Edited right. Tim Green — Preceding unsigned comment added by PacoDaKing14Sportz (talk • contribs) 19:00, 11 April 2014 (UTC)


 * I think you'll need to be a bit more specific with what you think is wrong. You can make suggestions at Talk:Tim Green. --David Biddulph (talk) 19:23, 11 April 2014 (UTC)


 * ... or are you talking about the problem which another editor cured in ? --David Biddulph (talk) 19:28, 11 April 2014 (UTC)

Photo Upload Problems
Hello, I am trying to upload a photo of Joey Moi to his page. I am his business manager and i would like his wikipedia page to contain images. I joined so that i could upload but was told that I cannot upload the photo until i have 10 edits and four days for verification. I don't have a page that i can make 10 edits to so i'm hoping you'd be able to upload the photo to his page for me or somehow help me get this photo on his page. Thanks Cole — Preceding unsigned comment added by 209.121.249.5 (talk) 20:00, 11 April 2014 (UTC)


 * You can upload it to Wikimedia Commons (a central media repository that Wikipedia uses) without having to wait for autoconfirmation (the 4 days/10 edits requirement). You can log in with the same username and password you created on Wikipedia.  Anon 126   (talk - contribs) 20:05, 11 April 2014 (UTC)

Cannot Log In But
I've been a contributor for over 8 years and been made a Review Editor. Though my user page is there, I cannot log in using Noles1984. There seems to be no way around it. I just need help logging in. This is strange. I maintain several domains and could put up a very temp email address then delete once I get help. Noles1984 — Preceding unsigned comment added by 98.230.87.100 (talk) 20:28, 11 April 2014 (UTC)
 * What message are you getting? Please check your edit history and verify that your account has not been compromised (your last edit listed is on 23 January).  If you have forgotten your password and you have not registered an e-mail address (which you don't appear to have done) then there is not a lot that can be done unless you have taken the precaution of embedding a committed identity on your user page, which also seems not to have been done.  Sorry.  Spinning  Spark  21:28, 11 April 2014 (UTC)

Is that true
Dear Sir, I have received an email showing that I won a Lottery held on 15 Mar. 2014 by SHELL PETROLEUM in Collarboration with shell Petroleum Development Company(SPDC) and BRITISH AMERICAN TOBACCO COMPANY. Where I found at bottom of the email a photo showing your company name and some of admin staff. I will be greatful to receive your kind confirmation to clarify if that event was true. Great regards. Senior Architect — Preceding unsigned comment added by 2.50.238.67 (talk) 21:44, 11 April 2014 (UTC)


 * This is English Wikipedia, and we're in no way affiliated to BAT or Shell Oil - nor are they affiliated with each other, and as far as I know neither company runs lotteries. In any case - if you don't remember entering a lottery, you haven't won anything in one. The email is almost certainly a hoax, to try to get you to disclose banking information that can be used against you. Delete the email, and certainly don't reply to its reply address or follow any instructions in it. AlexTiefling (talk) 21:50, 11 April 2014 (UTC)


 * It's definitely a lottery scam. A Google search showed many examples with those alleged companies. If you reply to the scammers they will try to trick you into paying an advance fee to get your non-existing prize. PrimeHunter (talk) 23:46, 11 April 2014 (UTC)

My post just got delete??
I made a serious post and somebody did just delete it? How do i get all the things back? Becuase it took a long time to make it all. And i really don't understand why it was taking down? — Preceding unsigned comment added by Morten Darving Schlüter (talk • contribs) 23:19, 11 April 2014 (UTC)
 * No, your (very short) list of contributions shows that what you wrote above was the first edit by Morten Darving Schlüter in English-language Wikipedia. -- Hoary (talk) 23:34, 11 April 2014 (UTC)


 * (edit conflict) This was the first saved edit by your account. The account was created 8 minutes before your post. If this is about an edit made with another account or without logging in then we can only comment if you say which edit or page it was. I see you also posted to User talk:Pixi Uno but User:Pixi Uno has not deleted anything non-trivial in the last month so I'm puzzled. PrimeHunter (talk) 23:38, 11 April 2014 (UTC)
 * The requirements for having an article are that reliably published third party sources have discussed the subject in depth and that the content be presented in a neutral manner. If your work seriously missed meeting those requirements, it could have been quickly cleaned up by deletion from an administrator. In the future it would probably be best to utilize the articles for creation process where an experienced editor can help guide you to creating something that will meet the basic article requirements and not immediately trigger deletion. -- TRPoD aka The Red Pen of Doom  23:48, 11 April 2014 (UTC)


 * The account has no deleted edits and I don't know whether the post is about a page creation or something else. PrimeHunter (talk) 00:30, 12 April 2014 (UTC)

Problem with Wikipedia:Emailing users
Previously it worked fine - last time I'd used it in late March.

I'd discovered a problem after a letter I sent, I do not received a copy to my e-mail

In recent days, I'd made several checks with different wiki-users' help.

Result: my messegase not received, including and a copy to my e-mail.

Their messeges I do receive, so something not working for me.

Restore all default settings (in all sections) did not help, the result - the same.

What else can I do?

Thank you,--Igorp_lj (talk) 23:41, 11 April 2014 (UTC)


 * It works for me. Do you get a screen saying "Your e-mail message has been sent"? If "Email me a copy of my message" was selected on the mail form then the copy may have been blocked by a spam filter somewhere, possibly by your mail provider or mail program. It's also possible that the users you tested it with got it blocked by spam filters. Try mailing me with a post saying "Just a test" and nothing else. I just tried that on myself without problems. The more content there is, the bigger risk there may be that a spam filter dislikes something. I have always received Wikipedia mail within seconds when I tested it. PrimeHunter (talk) 23:58, 11 April 2014 (UTC)


 * Yes, I get a screen saying "Your e-mail message has been sent" after all my attempt. Both me & my helpers (say me that they) have checked appropriate spam/junk folder as well. As I wrote above I've used this mail channel without problems till ~ end of March, 2014.
 * I send you "Just a test" message just now. Thanks, --Igorp_lj (talk) 22:24, 12 April 2014 (UTC)
 * "Your e-mail message has been sent.
 * You can notify users that you have e-mailed them by leaving them a talk page message. The template is available for this purpose.
 * Return to User:PrimeHunter."
 * --Igorp_lj (talk) 22:26, 12 April 2014 (UTC)


 * I have received two mails from you, the first saying "Just a test" from Igor at 22:22, the second saying No.2 eith "Just a test" subject from Igorp_lj at 22:23. PrimeHunter (talk) 22:56, 12 April 2014 (UTC)


 * Good news for e-wiki! (my ru-wiki correspondens haven't received any my mail)
 * So only question what remains for e-wiki - why I haven't received a copy to my mail?
 * Thanks, --Igorp_lj (talk) 23:23, 12 April 2014 (UTC)


 * Can you try another email service, for example at Comparison of webmail providers? ru-wiki works for me. I sent a mail to my secondary account at ru:Special:EmailUser/PrimeHunter2, and asked for a copy. The mail and the copy both arrived within seconds. The accounts have the same email address. PrimeHunter (talk) 23:49, 12 April 2014 (UTC)


 * As I understand, I should change email in my profile, to use another mail provider, what I do not really want at the moment (my global wiki account uses the same email address).
 * I'd already sent you message from you ru-wiki page:
 * "Ваше электронное сообщение отправлено. Возврат к странице Участник:PrimeHunter2.
 * --Igorp_lj (talk) 10:29, 13 April 2014 (UTC)


 * I have received "tedt from ru-wiki". My own email program (Windows Mail in Windows Vista) moved it to a spam folder. This doesn't usually happen for my Wikipedia mail. I don't know what triggered the filter. PrimeHunter (talk) 11:44, 13 April 2014 (UTC)


 * Trying to summarize:
 * My mails reach your mailbox both from e- & ru-wiki (from ru-wiki - through spam folder)
 * Three other users and me in ru-wiki do not receive my messages (I can re-send them again and ask to check this folder as well, but ...)
 * In any case, I did not get any notice about my sent messages to my address.
 * I get all messages what were sent to me.
 * All this happens in Win7 + Chrome (Just now I've sent to my & to your addresses 'from IE-8' message but do not receive any notice or message at my mailbox).
 * And what can do I do with all these things? --Igorp_lj (talk) 22:19, 13 April 2014 (UTC)
 * I have received "from IE-8" and this time it didn't go to the spam folder. I don't know what made the difference but I don't think it can be your browser. If mails to yourself are not getting through and you cannot locate them in a spam filter in your mail software or a web interface of your mail provider then the only solution I can suggest is to try another mail provider. If your mails are not getting through to others then the problem may be out of your control. Can those users receive Wikipedia mail from others than you? PrimeHunter (talk) 23:28, 13 April 2014 (UTC)

Note: (via PrimeHunter) --Igorp_lj (talk) 22:23, 26 April 2014 (UTC)
 * Wikipedia email not working when I send but works when others send to me
 * Problems with Wikipedia email? answers.yahoo.com