Wikipedia:HighBeam/Support

This is the support page for the HighBeam Research project.

Registering your free account

 * 1) Go to http://www.highbeam.com/prof1
 * 2) You'll see the first page of a two-page registration.
 * 3) Put in your email address and set up a password.  (You need to use a different email address than you used if you ever signed up for a free trial).
 * 4) After hitting "Continue", the second and last page of registration appears.
 * 5) Input the basic information.
 * 6) Input the activation code
 * 7)  Click "Finish".  You should be good to go at that point.

Note that the activation codes are one-time use only and are case-sensitive.

If you are having difficulty renewing an existing account, try using a different password.

Note for Questia users
We have had several reports of registration problems for new HighBeam users who already have a Questia account.
 * 1) Sometimes Questia logins have been reported to work on HighBeam. Try logging in to HighBeam with your Questia details.
 * 2) Users with accounts in both HighBeam and Questia may need to use two different email addresses for the two services

Getting help

 * Editors who require assistance or have questions can email inquiries to: help at highbeam dot com. Please include "HighBeam/Wikipedia" in the subject line.
 * Subscribers should NOT call the toll free number for registration assistance. Instead, use email, or ask User:Ocaasi for a direct phone number for the head of customer service.