Wikipedia:Reference desk/Archives/Computing/2016 October 8

= October 8 =

Windows 10 and internet access
Since my computer automatically upgraded to W10, I have many problems with networking to the internet. I used to use NETGEAR to talk to my EE mobile box. But now, the NETGEAR icon does nothig, and windows says my connection to the internet is via ethernet (NDIS). Also I cant get connected to EE at all. So, who am I connecting through, and how can I get on to the EE network? Any pointers most welcome as Im totally confused.--178.101.53.88 (talk) 16:34, 8 October 2016 (UTC)


 * Read this:. You can also go back to 10 after microsoft have sorted out the bugs.--Aspro (talk) 20:10, 8 October 2016 (UTC)
 * Based on the provided information it sounds like "NETGEAR" refers to your computer's Wi-Fi adapter. Most likely you don't have a Windows 10-compatible driver installed for the Wi-Fi adapter. Hence, Windows 10 can't use the Wi-Fi adapter, and it's defaulting to your computer's wired Ethernet adapter instead. Obviously if you don't have a cable plugged in to the Ethernet adapter, you won't have network access. Look for a Windows 10-compatible driver for your Wi-Fi adapter. If the adapter came with the system, go to the website of your computer's manufacturer. Otherwise, try to figure out what model the adapter is and look for a driver on the Netgear website. If you have a manual or something else that came with the adapter, look at that. Otherwise you might be able to get the model number from within Windows. Try a Web search for something along the lines of "windows find model of wireless adapter". If there is no driver available, you'll have to either undo the Windows 10 upgrade, switch to using wired Ethernet, or buy a new Wi-Fi adapter that's Windows 10-compatible. Note that before doing this it's a good idea to make sure you have any important data backed up. --47.138.165.200 (talk) 02:19, 9 October 2016 (UTC)
 * I had the same problem with the Windows 10 Anniversary update. Somehow, the update broke my WIFI integrated chipset (Internet disconnected itself, then I was unable to reconnect until I restarted my laptop), and after trying three alternative drivers for my Atheros Qualcomm, I had to rollback the update.
 * " °Open the Settings menu and go to Update & security > Recovery.
 * °Under Go back to an earlier build, click Get started.
 * °A new window will pop up. Tell Windows 10 why you're rolling back (there are four pre-written answers and a text box where you can write-in your own answer), and click Next to begin the roll-back process.
 * A few tips for making this a smooth transition:
 * °Back up your data. In an ideal roll-back situation, all data, even data that was acquired after the most recent update, will be preserved. But accidents do happen. It's always a good idea to back up your hard drive before embarking on any operating system-changing journey.
 * °Plug in your laptop. Windows 10 won't actually let you perform a roll-back unless your device is connected to a power source, so no worries. (Source)"
 * Hope it helps. Kainkenny (talk) 12:45, 10 October 2016 (UTC)