Wikipedia:Reference desk/Archives/Computing/2020 June 24

= June 24 =

Audio issue on my laptop
Hi there. My Yoga 920 laptop (Windows 10) has an odd audio problem. Audio works fine for a few hours, but then any videos, etc. go totally silent. No error message or anything...just silence. There's no way to get the sound back other than a reboot. I've reinstalled the audio driver, updated Windows, (then un-updated it to see if that helped), but nothing doing. Any thoughts on what the problem might be and how to resolve it? Thanks. — Preceding unsigned comment added by 100.15.193.40 (talk) 23:12, 24 June 2020 (UTC)
 * Have you checked Event Viewer logs? Elizium23 (talk) 23:17, 24 June 2020 (UTC)

Yes, I looked at the Event Viewer. Nothing obvious there, but I'm not too familiar with what I should be looking for. — Preceding unsigned comment added by 100.15.193.40 (talk) 13:22, 25 June 2020 (UTC)
 * After you've lost sound, what happens when you verify the device in Device Manager? Does it claim to be functioning correctly? Have you tried both earphones and speakers? Is there any evidence in the audio mixer subsystem that you've lost the sound device? Can you ensure that applications are indeed making sound without you being able to hear it? Have you tried something like USB headphones or a USB sound card that might offer another device for the sound? Elizium23 (talk) 13:36, 25 June 2020 (UTC)
 * $13.79 (including shipping) high quality USB headphone output
 * $3.00 (including shipping) low cost USB headphone output
 * $3.00 (including shipping) low cost earbuds
 * $14.99 (free shipping on orders over $25.00) earphones
 * So for $6.00 you can add another audio device and thus see if you have broken audio hardware. --Guy Macon (talk) 14:36, 25 June 2020 (UTC)

Thanks for the suggestions. I've been waiting for the sound to crap out, but wouldn't you know it...it's holding steady for the past few days. Maybe the issue somehow resolved itself, but if it dies again, I'll run the headphone test and we'll see what happens.