Wikipedia:Reference desk/Archives/Computing/2024 April 10

= April 10 =

Finding Spotify Account
I had an individual account with Spotify, and had created two playlists, and could use them when I was driving. There was no problem for a few years. Then I lost the mobile device, and have bought a new mobile device, which is a Samsung Galaxy A15 5G. I have installed the free version of Spotify. It offers to upgrade to an individual premium account, but I already have an individual premium account, that I am being billed $11.65 a month for. If I log on to Spotify on my desktop computer, it shows my playlists. What I want to do is to log in to my existing account from a new device, and find my playlists. I don't want to set up an individual premium account on the new device for two reasons. First, I would probably then pay $23.30 a month. Second, I wouldn't have the existing playlist, but would have to create it again. Yes, I can see it on my desktop computer and can copy everything from it on my new mobile device, but that would be stupidly duplicative. Does anyone know how I can log on to my existing Spotify account, that I am already being billed for?

I see an 877 phone number on the line on my Visa bill for the recurring charge. Should I call the 877 number for assistance? Is there some other way to log on to my existing account and access my playlist? Robert McClenon (talk) 15:16, 10 April 2024 (UTC)


 * @Robert McClenon Do you know your username?  thetechie@wikimedia  :  ~/talk/  $  15:22, 10 April 2024 (UTC)
 * You should probably sign out of your new account, and sign into your old account. Let me know if I am misunderstanding.  thetechie@wikimedia  :  ~/talk/  $  15:25, 10 April 2024 (UTC)
 * Thank you, User:TheTechie. I think that you understand.  The problem is that I click on the icon for Spotify and get into a Spotify screen that doesn't seem to have a Login or Logout.  It wants me to upgrade to a premium account.  I don't want a new premium account.  You are correct that I want to log in to my existing premium account.  Should I uninstall Spotify from my mobile device and start over?  I don't see a way to Login or Logout.  Robert McClenon (talk) 16:16, 10 April 2024 (UTC)
 * @Robert McClenon Here's how I sign out on iOS (this may work on Android):
 * I click "home" on the bottom left.
 * I click my profile picture on the top left.
 * I click "Settings and Privacy" on the left.
 * I scroll down.
 * I click "Log out".
 * I would not recommend uninstalling in this case, as sometimes if you reinstall, it'll sign you back in (in my testing).
 * Best,  thetechie@wikimedia  :  ~/talk/  $  17:03, 10 April 2024 (UTC)
 * Thank you, User:TheTechie. There wasn't a profile picture at the top left, but there was a circle with a letter R in it.  Clicking on it allowed me to scroll down to Settings and Privacy, and then to log out.  Then I had to set up Facebook on the new mobile device by entering my Facebook password.  Then I was able to log into Spotify as Continue with Facebook, and it now shows my playlist.  So thank you.  The problem is that Login and Logout are in an out-of-the-way place.  That worked.  Robert McClenon (talk) 20:45, 10 April 2024 (UTC)
 * @Robert McClenon Anytime!  thetechie@wikimedia  :  ~/talk/  $  20:48, 10 April 2024 (UTC)
 * I tried calling the 877 number, which looks like a proper 10-digit phone number, and my phone service says that the number cannot be dialed. Robert McClenon (talk) 16:19, 10 April 2024 (UTC)
 * Interesting...you'd think credit card companies would do a better job in maintaining their services. If you have a phone with another carrier, try calling it if you can. If it doesn't work then, well, blame Visa I guess?  thetechie@wikimedia  :  ~/talk/  $  17:07, 10 April 2024 (UTC)
 * When I get the next monthly bill from the Visa card issuing bank, I will send them a letter stating that the 877 number doesn't work. I don't have a basis to contest the charge, since I am now getting the service that I wanted, but I will ask them to follow up with Spotify about the bad phone number.  Robert McClenon (talk) 20:45, 10 April 2024 (UTC)