Wikipedia:Reference desk/Archives/Computing/2024 March 8

= March 8 =

Internet being jammed
I believe I've been hacked somehow, even though when I run Malwarebytes on my laptop it doesn't show any malware. Whenever I go to work or shop online, my Internet keeps going out. Wifi signal is fine, everything shows up fine on the router. Weather is not a problem. This only happens when I go online. I think the problem originated with my cell phone some time ago (I think someone was listening to me through the phone, I would get calls at very specific times whenever I made a sound), but I factory reset my phone and it's persisting with my Internet. Of course I don't know who is doing this or why, but when I hard reset my phone the problem goes away for a few minutes, then boom, it happens again. I am leaving my phone (for now) factory reset. Any idea what's going on and how I can fix it? I know how to work a computer but I'm not advanced or anything (ie no coding skills or network skills). Thanks. Therapyisgood (talk) 14:50, 8 March 2024 (UTC)
 * It could be due to some bad add-on/extension for your browser. If you look at your browser's menu you should find an entry for tem. Try switching off any you don't need. NadVolum (talk) 15:20, 8 March 2024 (UTC)
 * It's happening to multiple computers in the same house. Therapyisgood (talk) 15:45, 8 March 2024 (UTC)
 * I'd say it's very unlikely to be a result of a hack. Sounds like there is a problem with your router or modem. First step would be to power cycle both of them. I'm unclear however about why you mention your phone. Your phone has nothing to do with your computers' Internet connections, unless your computers are connecting via a hotspot on your phone. CodeTalker (talk) 19:36, 8 March 2024 (UTC)
 * Concentrate on only one device, let's start with your laptop, since I even Windows. Turn everything other device in the house right off. If possible, disable your laptop's Wifi (or enable flight mode) and connect the laptop directly to the router with an ethernet network cable. Power cycle the router and laptop (ie complete reboot). When the laptop restarts, without opening your browser, open a command prompt with Win and enter cmd.exe . Type ping www.ibm.com, press Enter. You should get three Reply from www.ibm.com in 0.37 secs (or so). Don't close the command prompt window. In your browser, can you access any site? Does the internet connection fail on any particular site? If it fails, switch back to the command prompt, press the Up arrow and press Enter to repeat the ping command. Does it still work, or do you get three Request timed out? MinorProphet (talk) 19:52, 8 March 2024 (UTC)
 * 0% chance the cause is a hack. Did you put your router on top of your microwave? https://www.pingplotter.com/wisdom/article/microwaves-and-wifi/ Do you use the same wifi channel as your neighbours? Polygnotus (talk) 10:49, 10 March 2024 (UTC)