Wikipedia:Reference desk/Archives/Entertainment/2019 November 20

= November 20 =

Drama Channel off Air?
I live in Germany, watch regularly British TV via Satellite, mostly (ITV 3 and) Drama. As from yesterday I get a black screen, whenever I switch to Drama. Does anyoneknow what is the matter and how can I resolve it? Thank you.--93.230.73.237 (talk) 05:41, 20 November 2019 (UTC)
 * The website for the channel, here, appears to be up and running, and indicates that it is still broadcasting. I can find no evidence that it is not.  The likely problem lies not with the channel, but with your television provider.  You should contact the customer service phone number of whoever you pay for your TV, and ask if there is an issue.  Often, TV providers and channels will get into arguments over compensation, and the provider will pull the channel until such arguments are resolved.  There is a chance that is happening as well.  However, your best avenue is to contact your TV provider directly.  -- Jayron 32 13:32, 20 November 2019 (UTC)
 * Thank you. It's different in Germany. I (must) pay for ARD/ZDF (our BBC; license fee) even though I do not watch them, but I have no (technical) "Provider", whom I could phone. I have a satellite disk on the roof which will get all "free" stations it receives, that is have their space on the satellites (from the UK that ist BBC, ITV, Channel 4/5, and as of last week Drama, Dave and Yesterday). So probably something technically has happened in the transmission. Obviously there are customers in the UK who do not get their tv via broadband, but via satellite otherwise I don't see, why BBC/ITV would be on ASTRA at all.--93.230.73.237 (talk) 17:06, 20 November 2019 (UTC)

Solved. I asked in the German Reference Desk and was told to look in lyngsat.com. There I found the position (probably changed bei UKTV) and could manually update my receiver.--93.230.73.12 (talk) 17:08, 21 November 2019 (UTC)