Wikipedia:Wikipedia Signpost/2022-11-28/Book review


 * Writing the Revolution: Wikipedia and the Survival of Facts in the Digital Age is a new book by Heather Ford, with a foreword by Ethan Zuckerman. It was published by MIT Press on November 15, 2022. Ford is Associate Professor and Head of Discipline for Digital and Social Media, School of Communication, University of Technology Sydney, as well as a former member of the Wikimedia Foundation advisory board. 
 * Andreas Kolbe is a former co-editor-in-chief of The Signpost, and has been a Wikipedia contributor since 2006.

Heather Ford's Writing the Revolution is a timely book. Wikipedia, along with its younger sibling Wikidata, is as influential as it has ever been. Its contents inform the Google Knowledge Graph and are read out by Apple's, Amazon's and Google's voice assistants to millions of people, as definitive answers to users' queries. It's a level of success few people would have predicted fifteen or twenty years ago.

It's also a development worth questioning. While facts can be contested and changed on Wikipedia, this possibility is lost when Wikipedia content is delivered by an electronically generated voice or displayed as incontrovertible fact in a search engine's knowledge panel: You cannot argue with your voice assistant, and Google is famously unresponsive to users wishing to draw the company's attention to errors in its knowledge panels. As Ford says in the first chapter,

Given Wikipedia's near-ubiquity (China being the most notable exception; the country has its own huge, crowdsourced, internet encyclopedias, and Wikipedia is not welcome), it is therefore appropriate to scrutinise how information on Wikipedia is compiled. This applies in particular to current-affairs articles, which, in a departure from the traditional encyclopaedia model, are among the most consulted on Wikipedia, shaping perceptions and thus actually influencing the very events they are reporting on.

Ford focuses her attention on the development over time of a single Wikipedia article, the one on the 2011 Egyptian revolution, from its preparation in the days before the 2011 Egyptian protests even started, through its early Sturm und Drang days on-wiki, and on to the present day.

Retold in meticulous detail, based on both edit histories and interviews with the Wikipedians who shaped the article's contents and development, it becomes a fascinating journey, a microcosm that serves to illustrate the practical operation of Wikipedia's collaborative editing process, the strategies contributors employ to make content "stick", and the functioning and occasional non-functioning of the policies and guidelines supposedly steering and controlling the entire enterprise.

Above all, the story Ford recounts makes clear how much emotion there is in Wikipedia. Writing Wikipedia is not a dry, analytical endeavour designed to arrive at a sober description of consensus reality, but one driven by passion and rewarded by the occasional exultation. As she recounts the actions of Wikipedians like The Egyptian Liberal, Ocaasi, Tariqabjotu, Lihaas, Mohamed Ouda, Amr, Silver seren, Aude and others, it becomes clear that struggle is inherent in the process:

This is the premise of the book, and it succeeds brilliantly at explaining how Wikipedia works to the general public – and indeed to Wikipedians themselves, who may have become so habituated to Wikipedia's internal processes that they don't consciously perceive them anymore, just like a carpenter who uses a hammer daily generally only has eyes for the structures built, rather than the tool they use to build them.

In the end, Ford argues that our knowledge infrastructure suffers from three key weaknesses: first, Wikipedia is vulnerable to crowds driven by collective emotion; second, algorithms that carry Wikipedia facts to other delivery channels remove the traces of the facts' origins; and, third, knowledge authority is vested in a very small number of platforms, all hosted in the United States.

Ford's Writing the Revolution provides a more clear-eyed explanation of what Wikipedia is, who Wikipedians are, and why it matters, than any other book published to date. It reveals a profoundly human project – full of human talent and human flaws – as well as a writer whose own humanity shines through in the way she relates the stories of the Wikipedians involved.

____________

More about this book has been written elsewhere –
 * Financial Times
 * Prospect Magazine
 * Lit Hub Andrew Keen interviews Heather Ford on Now.TV (41 minutes; introduction ends at 3:30)

There is also a related article by Heather Ford on The Conversation:
 * Shaping history – why I spent ten years studying one Wikipedia article