Wikipedia:Wikipedia Signpost/2023-01-01/Essay

Sometimes, you hear about editors who edit on their phones. There are two main ways experienced editors edit using a mobile device: using desktop view on a mobile device or using mobile view through a standard web browser. What you don't usually hear about are people who download the dedicated Wikipedia app on their mobile devices even if it is technically an option. As far as I know, I'm the only experienced editor who has tried to edit somewhat frequently with the Android version of this app. I don't have an iOS device so my observations may not be relevant in that context. While I have had brief experiences with the app before this essay, typically when editing on my phone I would use desktop view.

As an experienced editor, what stood out to me immediately was this:
 * It is impossible to create a new page
 * It is impossible to see recent changes
 * In preview, redlinks show up as blue (or sometimes as bold text).
 * There's a box that claims my edit quality is "perfect"
 * Typically, you can only edit individual sections, but you cannot edit subsections directly. If you know how to access it, there is also a way to edit a page in its entirety.
 * Most templates do not display
 * There is no access to help resources or learning how to contribute literally anywhere unless you manually know how to search for the exact page titles. Almost no new editor is going to know how to do that.

I'm a 20-year-old with basically no understanding of computer science. My perspective is mostly from someone who has grown up in a world geared towards user friendliness and the Android Wikipedia app does not perform the way I've become accustomed to expect. While mobile view doesn't have the full functionality of desktop view, it functions much better in comparison. Despite all of this, the app has definitely grown on me over time. I'm glad that technical issues were fixed even if I was surprised that I had any sort of role in identifying them. I plan to keep using the app and seeing how it improves over time – I think it can get better and I'm cautiously optimistic after my experience interacting with WMF staff.

What it was like at the start
When I first started trying to edit through the app, what got to me most was the sheer frustration of it all. Very few things felt like they were intuitive, it was like learning how to edit all over again. The first thing that surprised me was that when I logged in, it automatically downloaded articles from when I briefly experimented with the app in 2019 because of a default setting to sync across devices, which makes sense in hindsight even if it caught me off-guard.

I tried to see if I could create this page through the app, it let me search existing subpages of my userpage but it would not let me create a page that did not yet exist. Once I had created this page in desktop view on Chrome, the page automatically loaded because I had previously searched for it. From a reader's perspective, I did not like the default way to browse functions. I didn't even realize there was a way to change this until pointed it out to me. The default option mimics a web browser: unless you click "new tab", you have to click the back arrow x times (depending on how many links you have clicked) to get back to the main page or have the option to see your contributions. This felt clunky and unnecessarily frustrating from my perspective. A lot of things felt like that, honestly. Not exactly intuitive and things kept surprising me. It took me a few days to even notice that I could access my watchlist.

Screenshots
Since most people are not familiar with the app, here are some screenshots that demonstrate what it is like:

Technical issues
There was one time I spent 7 minutes trying to type two sentences and the text scrambled across the screen. The end result looked like a test edit:. A previous time, this caused the app to freeze and crash.

I also noticed that whenever I tried to edit an AfD, it would cause the app to crash. I emailed a video documenting the issue since I could not figure out how to upload video to Commons. This actually had a larger impact than even I realized:

I try my best to sympathize with people who are actually experienced in regards to technical matters. I don't understand the context or the underlying situation, so to some extent it's impossible to truly understand. I don't have the knowledge to offer feasible solutions. But I realize that it must really suck for people to come to you whenever something goes wrong and not see the massive amount of work that's involved to prevent other massive mistakes. In a manner of speaking, remaining issues are like the tip of an iceberg. I can't offer feasible solutions. However, I do think it's worth pointing out that I've never experienced issues like this on literally any other app and that it's very frustrating from that perspective. The Wikimedia Foundation as a whole exists at a scale that other organizations do not and has access to resources that other open source projects do not have. As someone who has grown up in a user-friendly world, I've never felt frustration to this extent in regards to technical issues with something that is associated with a top website.

Phabricator tickets
While my experiences with this essay have sparked an interest in learning more about the technical side of Wikipedia, I did not file these tickets myself. did this for me in response to this essay. The phrasing attributed to me in the tickets are not exact comments of mine, although overall they paraphrase my observations/suggestions.

Conclusion
In general, my experience communicating with WMF staff was fairly positive. I think that if this was considered the norm when the WMF recieves feedback from experienced editors, people would typically have a more positive view of the WMF. Instead, I've noticed that there's a lot of precedent for distrust and past conflicts. Ignoring these issues doesn't make them go away and acknowledging them is a crucial part in moving forward.

At the same time, I do appreciate that my concerns were validated, even if it was mostly by chance that I even got to have the opportunity to raise them to someone who was able to fix them. My adventure into learning more about editing via the app started from a tangential discussion at my talk page that had sprung from a previous discussion at 's. I remembered that I had a WMF staff member post on my talk page once two years ago, pinged him, and he brought my concerns to , who could actually do something about any of this. She took the time to write lengthy replies and actually take action, like file Phabricator tickets on my behalf. My interactions with both of them have been more positive than what I had been expecting. Maybe it's because I'm mostly used to reading about the times where things go wrong. There's also something weirdly satisfying about my opinion mattering even if I realize that it might not be the best from a PR-perspective to have a random 20 year old identifying such issues. I doubt Facebook or Reddit would care that much about my opinion of their websites, so it's amazing to actually have a voice in a conversation like this.

This is the initial response I received about this essay:

There was a lot more back-and-forth from May 2022 to December 2022 (which is the month that I am writing this, I anticipate this to continue to happen). All of these comments can be seen in full at User talk:Clovermoss. Most of these were comments pointing out issues as I identified them, what my general thoughts were, what I had written in previous versions of this essay, and JTanner helping me by placing Phabricator tickets on my behalf. This discussion actually technically started from a previous conversation about generalized newcomer experiences at User talk:Levivich/Archive 3. Reading all of these conversations would probably take someone a few hours but they're there for anyone to read them.

Overall, I would say that I had a good experience communicating with WMF staff, but not everyone can say the same. One essay I think that explains the tension between the WMF and community to people who may be unfamilar with this is User:Novem Linguae/Essays/Community tension with the WMF. The overlap between the WMF and the community should not be comparable to a Venn diagram. Ideally, there should be more communication to limit misunderstandings and unnecessary conflicts.