Wikipedia talk:Abuse response/2009 Revamp/Proposal 2

Please suggest features you would like to see in the toolserver interface.

Thoughts
Before any sort of coding can be done we need to have a general idea of what we want the tool to be able to do, how should it word, what features we need etc. A few random thoughts off the top of my head:
 * Prefab/templated messages and responses (e.g. some for schools, ISPs, businesses)
 * Automatic whois data gathering, the tool should try to automatically fill in things like the email to send to etc from whois data
 * Reports should be easy to link to one another

Also what kind of information do we want stored in the system:
 * IP address(es) involved?
 * Diffs
 * Text for a custom comment on the report

Finally how do we want the process layed out? I was thinking something like a two step system where a "case" (sorry, I don't like the word case but there needs to be a distinction between a case and a report) can be created and all the information filled out and stored in the system then the person investigating can send a report to the organization using a template (or custom written), and information can be easily taken from the case to the report to be sent to the RO. Perhaps it can be sort of like OTRS so that if the RO responds with an email, the email will become part of the case and archived with it. Also possibly have an internal commenting interface so people can comment on/discuss cases. -- Chris 10:46, 7 January 2010 (UTC)