Wikipedia talk:RSC Gold

First impressions
Now have subscriber access. Works OK. Great facility. Still struggling to find a way to change my password, the help system says your user name is shown on the navigation bar but it isn't- is it my browser (Firefox)? Will keep looking.Axiosaurus (talk) 09:08, 28 January 2015 (UTC)
 * Thanks; I've fed that back to colleagues and will relay their response to you. Andy Mabbett ( Pigsonthewing ); Talk to Andy; Andy's edits 10:48, 28 January 2015 (UTC)

From Sandbh: I had a peculiar experience, which I think has something to do with the fact that I'm an affiliate member of the RSC, so I already had a user id and password (but no gold account). I did declare this in the form I had to fill out to process my application for a gold account. Anyway, when I tried logging on, my user id field was already filled out with my affiliate user ID. So I cleared that, typed in my e-mail address as instructed and then my gold account password. Did this several times and kept getting a message saying my user id or my password was wrong. So I tried entering just my e-mail address user id and then pressing "forgot password". That resulted in me getting an e-mail with my affiliate user ID (which I already knew) and a new password. So I logged in with those and that was fine. Then I tried to access an article, with no luck. Then on the article page I logged in again with my e-mail address user id and gold account password, and that worked. I think what happened was that as I already had a user id, the log in interface was associating my e-mail address password with my affiliate password, hence my gold account password wouldn't work. But once I'm logged on under my affiliate membership it seems I can access articles by logging into the journal or article in question with my email user id and my gold account password. I don't have much time just right now to check this all out again. Will try again tomorrow, to make sure everything still works. I can hear the articles calling me, saying, "read me…read me…cite me…cite me…" Sandbh (talk) 11:15, 28 January 2015 (UTC)
 * Strange. I cannot log in with my e-mail address and my RSC gold password. I can log in with my pre-existing RSC user id and password. But I cannot access any articles. To do that I have to log in to the article with my e-mail address and my RSC gold password. Once I do that, article access is OK. If I log off and then log in with my pre-existing RSC user id and password, I can access articles, without having to type in my e-mail address and RSC gold password. Sandbh (talk) 10:23, 29 January 2015 (UTC)
 * Similar experience; I tried logging in using option 1 "Log in with your free Royal Society of Chemistry publishing personal account" and it reported my login as invalid. Trying option 3, "Log in with your subscriber username and password" doesn't complain about what I enter and goes to a search page. It allows me to search, but when I try to access a book chapter, it says I'm not logged in. Mary Mark Ockerbloom (talk) 22:40, 13 February 2015 (UTC)
 * Hmm. Not sure if a Gold account confers access to book chapters---possibly journals only? I could be wrong but. Sandbh (talk) 01:11, 14 February 2015 (UTC)
 * Have you seen this? Also, there are a couple new applications below :) Astinson (WMF) (talk) 22:49, 16 February 2015 (UTC)
 * yes I have but is the better person to address any login issues and the people on the list are not new but on were on hold until recently. --Saehrimnir (talk) 03:27, 17 February 2015 (UTC)
 * I'll have a response later this week. Andy Mabbett ( Pigsonthewing ); Talk to Andy; Andy's edits 11:04, 17 February 2015 (UTC)

The material included in RSC Gold is listed here. If anyone needs access to something not listed, please let me know, explaining why, and I'll see what I can do. Contrary to my original advice, it seems that the system does not allow RSC Gold passwords to be changed by individuals. Apologies for the misinformation. I think all other issues are now resolved; is anyone still having difficulty logging on? Andy Mabbett ( Pigsonthewing ); Talk to Andy; Andy's edits 11:43, 19 February 2015 (UTC)

New reference tool
There is a new Visual Editor reference feature in development called Citoid. It is designed to "auto-fill" references using a URL or DOI. We would really appreciate you testing whether TWL partners' references work in Citoid. Sharing your results will help the developers fix bugs and improve the system. If you have a few minutes, please visit the testing page for simple instructions on how to try this new tool. Nikkimaria (talk) 04:52, 11 April 2015 (UTC)