Portal:Business/Selected quote/96
"The process chart is a record of present conditions. It presents, in simple, easily understood, compact form, data which must be collected and examined before any improvement in existing conditions and methods is undertaken. Even if existing conditions are apparently satisfactory, the chart is useful as presenting much information in condensed form.
The process chart serves as an indicator of profitable changes. It assists in preventing "inventing downward," and stimulates invention that is cumulative and of permanent value. It is not only the first step in visualizing the one best way to do work, but is useful in every stage of deriving it.
This paper presents established working data used successfully in numerous installations for many years."
- —Frank Bunker Gilbreth, Sr. and Lillian Gilbreth, Process Charts, 1921