Talk:Netgear/Archive 1

poor customer service?

"They are also known for their poor customer service. The profit motive has driven them to push sales at the expense of support and customer satisfaction."

Where are the facts? Where is the NPOV? 205.173.240.21 6 July 2005 14:27 (UTC)

I have to agree here. This needs to be edited for POV. -- Temtem July 6, 2005 23:44 (UTC)

The fact is that they only offer telephone support for 90 days from the day you buy the product. After that you have to pay. The system has no good instructions, the software is a joke, and the IP address connects you to your ISP router through your switch and does not access the Netgear product itself. --Cocopuffberman 22:55, 20 May 2006 (UTC)

the IP address connects you to your ISP router through your switch and does not access the Netgear product itself

This is a really old comment, but it doesn't make any sense. The IP address doesn't do anything, it's just a number. If it in fact does connect you in that way, the router might be in "bridge mode," but if it's in that mode, it would be senseless to even plug it in. I assure you, for almost everyone else, the router does do some NAT services between the computers on the switch and the internet. --171.71.37.103 23:25, 3 May 2007 (UTC)

Factual Accuracy

I have added POV and dispute templates to the article. There is no citation for the 'poor customer service'. Just like people have good and bad experiences with any company, I'm sure people have had problems with netgear, though that's no justification for saying they are notorious for poor customer service. That is incorrect. I myself have had no problems with netgear products.

I worked for NETGEAR. They are careful not to make their customer service noticeably worse than their competitors, because it would be a major sales hit. A more interesting question is whether the customer service of any company providing what is basically simple networking equipment is particularly good. My answer to that would be a resounding "no". Most router and modem customers have only the dimmest concept of what the equipment does, and have very limited interest in "advanced" configuration...such as "security" and "logging". Since they aren't interested...guess what? The people hired and trained for customer support have little idea, either. 24.130.12.229 (talk) 04:26, 12 September 2008 (UTC)

Requested move

Netgear to NETGEAR. The company only refers to itself in all caps, both on product packaging, and on its website. (Copied from the entry on the WP:RM page.) --BorgHunter (talk) 02:58, 10 October 2005 (UTC)

---

Add *Support or *Oppose followed by an optional one sentence explanation, then sign your vote with ~~~~

• Oppose — Knowledge Seeker দ 03:13, 10 October 2005 (UTC)
• Oppose This comes up every time some company decides to advertise itself by playing with capitalization. It is policy to leave the article alone, spelled normally, and wait until management has a different brainstorm. Septentrionalis 05:03, 10 October 2005 (UTC)
• Oppose This happened with BAE Systems, and it made my eyes hurt. Wikipedia is not subject to any Office of Corporate Branding, but I believe it should be subject to the rules of written English Crosbiesmith 08:47, 10 October 2005 (UTC)
• Oppose. They might SHOUT their name sometimes, but we don't have to. See Realtor, etc. Jonathunder 02:05, 12 October 2005 (UTC)
• Support Company only refers to itself this way and has done so for years in packaging, documentation, SSID broadcasting and collateral.Drew Meyer (talk) 01:24, 24 April 2010 (UTC)

Discussion

It seems to me that as the ebay article is supposed to be moved so that the first letter is uncapitalized if the technical limitations can be worked out then it does seem like we should be consistent and use the NETGEAR's own capitalization of their name. Also, it isn't just a design thinkg to the extent that I've observed it. The wireless connections that NETGEAR provides have the name NETGEAR, not Netgear, etc. Theshibboleth 01:26, 1 December 2005 (UTC)

This should be changed to NETGEAR, refer to iPod and eBay for corporate branding policies on Wikipedia. —Preceding unsigned comment added by 99.233.49.4 (talk) 03:28, 22 October 2009 (UTC)

Decision

It was requested that this article be renamed but there was no consensus for it to be moved. Ryan Norton ^{T | @ | C} 06:06, 15 October 2005 (UTC)

Add Storage to products section?

I'd like to suggest adding storage hardware to the products section. Any feedback is appreciated. If there is no strong opposition, I will add it in a few days. Also, if any one knows where to get an image of one of the ReadyNAS devices similar to the switches in the product section, please add it. Below is a draft of the addition...

Outsideshot (talk) 03:38, 23 March 2009 (UTC)

Ok - I'm going to add this now. Please make changes as appropriate... —Preceding unsigned comment added by Outsideshot (talk • contribs) 17:53, 23 March 2009 (UTC)

Network Attached Storage

Netgear sells a line of premium NAS devices to small businesses and consumers under the product name ReadyNAS. With this storage hardware line, Netgear vies with competitors like Buffalo and HP to deliver NAS solutions to target market segments. Netgear entered the storage market in May of 2007 when it acquired Infrant (originator of the ReadyNAS line). In March of 2009, Netgear began to offer an integrated online backup solution called the ReadyNAS Vault. They've moved onto iSCSI SAN technology now with the ReadyNAS Pro since 2008. The NVX, 2100 and 3200 series are all unified storage solutions (they handle both NAS and SAN). They're making significant strides in this market, it should be worthwhile to note. —Preceding unsigned comment added by 67.173.52.125 (talk) 01:39, 24 August 2009 (UTC)

content needs to be updated, not accurate

To all reviewers. I have been attempting to update the current NETGEAR content with updated and factual information as most is outdated, but have not been successful. I would appreciate if the person who reviewed the initial content respond and let me know which areas are not conforming to the Wikipedia guidelines. I would be happy to remove those specific sections if required.I can provide a sample draft for review as well. Thanks in advance. [Ticket#2009061810046168] —Preceding unsigned comment added by Ignacioclopez (talk • contribs) 17:27, 26 June 2009

According to your contributions, your first edit is to this talk page. Where have you made other edits? ~~ [ジャム]^[t - c] 17:10, 26 June 2009 (UTC)

I made the revisions to the main NETGEAR wiki page, but as mentioned the changes were not accepted for unknown reasons. —Preceding unsigned comment added by Ignacioclopez (talk • contribs) 16:04, 30 June 2009 (UTC)

Special:Contributions/Ignacioclopez shows no contributions, and same with the abuse log. ~~ [ジャム]^[t - c] 18:35, 30 June 2009 (UTC)

reference #12 (leading to ciol.com) goes to a webpage that's been infected with one of those phony javascript alerts that pops up and tells you you've won a prize and tries to get you to click "OK" and won't let you close your browser. (I had to kill the process in task manager and then add "ciol.com" to my hosts file). So I'm removing reference #12 and changing reference #13 to be #12. 71.233.73.164 (talk)burgo —Preceding undated comment added 02:52, 22 June 2011 (UTC).

ReadyNAS Product line

Any thoughts for adding a ReadyNAS product line chart, similar to the Drobo one? Granted, the Drobo is Data Robotics only (?) product line, so maybe it needs to be a separate page linked here? Jachim (talk) 21:08, 30 January 2012 (UTC)

To be clear... I'll work on it. I'm not asking someone else to do it. Jachim (talk) 22:27, 30 January 2012 (UTC)