Talk:Quality function deployment/Archives/2019
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ISO 16355
True, QFD is not the HoQ. The HoQ is borrowed from Six Sigma Transfer Functions for correlating quality characteristics as controls to the quality expected by the customer, the response. Responses should be known, before trying finding the controls using transfer functions, and learning what responses customers expect, is probably the main aim of QFD. Sometimes, this task is referred as acquiring the Voice of the Customer (VoC).
Since 2015 we have the ISO series 16355 and their main focus lies on VoC. I'll prepare an update for the article based on ISO 16533 ThFehlmann (talk) 16:54, 12 December 2018 (UTC)
- We should try to stick to QFD in this article; voice of the customer has its own article that could benefit from 16355 more generally. --Izno (talk) 22:26, 31 December 2018 (UTC)