Cainiao

Cainiao Smart Logistics Network Limited, formerly known as China Smart Logistics Network, is a Chinese logistics company launched by Alibaba Group, jointly with eight other companies, on 28 May 2013. As of May 2018, Cainiao was one of the largest unicorn companies in China, valued at 100 billion yuan.

Cainiao ensures delivery within 24 hours to any region of China. The company also shares resources with other logistics companies.

Cainiao Station
Cainiao operates a network of courier pick-up points known as Cainiao Stations across the Chinese mainland. These stations are strategically situated in residential neighborhoods and on university campuses, serving functions akin to traditional post offices. When a courier package is destined for a location within a Cainiao Station's service area, it is rerouted to the station and stored there. Recipients are notified to collect their packages, which are organized on numerical shelves and assigned a unique 4-digit code as they enter the station. Customers can locate their package using this code, and after finding it, they scan it at a self-service checkout machine to complete the pickup. Additionally, some Cainiao Stations provide services for sending packages.

Cainiao Express
Cainiao Express is a courier service. Customers can ship packages and documents by requesting a pickup through the Cainiao app. Cainiao can also be used as one of the shipping methods when selling items on Xianyu, a classified ads and online shopping app for used goods. Cainiao also provides return shipping for items bought on Taobao.

Accidents and incidents
On 8 January 2022, Aviastar-TU Flight 6534, a Cainiao leased Tupolev Tu-204 caught fire during pushback for a flight from Hangzhou Xiaoshan International Airport to Tolmachevo Airport. None of the 8 occupants on board were injured, but the aircraft was written off.