Dispute systems design

Dispute Systems Design (DSD) involves the creation of a set of dispute resolution processes to help an organization, institution, nation-state, or other set of individuals better manage a particular conflict and/or a continuous stream or series of conflicts. For an article about systems for dealing with disputes within organizations see also complaint systems.

Additional resources

 * Harvard Negotiation and Mediation Clinical Program at Harvard Law School
 * Dispute Systems Design Symposium March 7-8, 2008 at Harvard Law School
 * Conflict Resolution Forum at the University of Colorado
 * Journal on Dispute Resolution Symposium 2008 at Ohio State
 * Beyondintractability.org
 * http://web.mit.edu/ombud/publications/ for many articles about complaint systems.