Get Help

Get Help, known as Contact Support before the Windows 10 Creators Update, is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk.

Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list:


 * Windows
 * Office
 * Xbox
 * Skype
 * OneDrive
 * Store
 * Excel
 * PowerPoint
 * Word
 * Outlook
 * OneNote
 * Azure
 * Band
 * Rewards
 * Business, IT & developer
 * Dynamics
 * Edge
 * Exchange server
 * HealthVault
 * HoloLens
 * Minecraft Education
 * Mobile devices
 * Mouse, keyboard
 * MSDN Subscriptions
 * MSN
 * Outlook.com
 * SharePoint server
 * SQL Server
 * Surface
 * Visio
 * Visual Studio

After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message.

Previously, like Quick Assist, Get Help is updated through Windows Update, not Microsoft Store, even though Get Help is built from the Universal Windows Platform. However, after the Windows 10 20H2 update, Get Help can be updated through the Microsoft Store.