MagtiCom

MagtiCom, Ltd. (Georgian: მაგთიკომი) is a Georgian telecoms company founded on February 12, 1996 by Dr. George (Gia) Jokhtaberidze. On September 22, 1997, the Company made the first commercial call from its mobile network. The services offered by MagtiCom involve as follows: mobile telephony; mobile internet (embracing different technologies of mobile network development, such as: 2G, 2.5G, 3G, 3.5G, 4G, 4.5G); Cable fixed telephony (VoIP); internet television (IPTV) and fiber-optic internet. Since 2016 MagtiCom started to provide IPTV, VoIP and fiber-optic internet.

Currently, the MagtiCom mobile network unites mobile technologies of different generations: GSM (2G and 2.5G), UMTS (3G and 3.5G HSPA+), LTE (4G, 4.5G  LTE-Advanced). These technologies are implemented on 800, 900, 1800 and 2100 MHz frequency bands.

The coverage area of "MagtiCom" network is 99% of the populated controlled territory of Georgia (with 10 510 base stations). The Company leads the mobile market (with the 41.5% of market share; May 2024). MagtiCom renders various services to up to 3 million customers by means of 50 customer care offices and 88 Outlets in Public Service halls. Unprecedented is the contribution of the Company to the development of Georgian economy: 2.631.815.069 lari; June 2024. Since 2016, MagtiCom has become an ISP and, as a result, a provider of a total range of communications services.

Since November 2017, Magticom is the market leader ISP operator in Georgia.

Owners
MagtiCom Ltd was founded on February 12, 1996 by Dr. George (Gia) Jokhtaberidze, who owns 75% of the Company and exercises the full control thereover. See Chart 1 to learn about the owners and the ownership shares thereof.

Milestones

 * September 22, 1997 – the first commercial call was made from the MagtiCom network;
 * 2001 – the first GPRS call was made as a result of constructing the GPRS network;
 * 2005 – Bali – the youth brand of MagtiCom was launched;
 * 2005 – MagtiCom became the owner of the operational license of CDMA 800 MHz standard;
 * 2006 – as a result of deployment the 3G network, the 3G services such as video call, mobile TV and high-speed internet were launched;
 * 2008, April – MagtiCom launched Magti Fix – the CDMA- Magti Fix was a wireless-fixed telephone service based on CDMA 450 (operating on 450 MHz frequency band). In 2022 (July 29), the Magti Fix service was canceled.
 * 2009 – MagtiCom, on the commission of the Ministry of Education and Science of Georgia, launched, within the frame of creating the United Educational Network, the project of internatization of all the resource centers and public schools of Georgia. Having completed the layout of the network ahead of time and activated over 2,150 public schools and resource centers therein, MagtiCom has started and proceeds with rendering service to those schools and centers;
 * 2010 – MagtiCom launched Bani – the third mobile brand;
 * 2012, January – MagtiCom launched service MagtiSat, the first operator of satellite broadcasting in Georgia and South Caucasus region providing TV service to any point in the country. In 2022 (December 31), the MagtiSat service was canceled;Magti logo 1997.png
 * 2013, December – MagtiCom offered 3 new movie channels of its own production dubbed in Georgian to the customers: Magti Hit, Magti Kino and Chveni Magti;
 * 2015, February 1 – MagtiCom launched the 4G/LTE network covering the 92% of the populated and controlled territory of Georgia;
 * 2016, May 30 – MagtiCom, Ltd. and Caucasus Online LLC signed the purchase contract of operational assets;
 * 2016, May 31 – First in the telecommunications market of Georgia MagtiCom began to offer LTE Advanced service;
 * 2016, August 1 – MagtiCom started to provide the fiber-optic internet, internet television (IPTV), and fixed telephony to the retail market and hosting service, whereupon it officially became the first company in the Georgian market providing full communications service – mobile and fixed telephony, internet and television.
 * 2016, November 21 - MagtiCom and Deltacom have signed the Contract of purchasing the 100% share of Deltacom;
 * Magti Logo.png Since November 2017 Magticom is the market leader ISP operator in Georgia;
 * Magti- 2020-logo.jpgding to the March 2019 statistics from the Georgian National Communications Commission, MagtiCom continues to top the charts for fiber-optic internet, television (broadcast transit), and mobile telephony;
 * 2018, May 2 - First in the telecommunications market of Georgia, MagtiCom launched VoLTE (Voice over Long-Term Evolution) technology;
 * 2019, March 18 - Magti TV Play – TV APP for smartphone;
 * From August 1, 2019, MagtiCom began to provide ESIM services.
 * 2020, On August 13, MagtiCom has started testing the 5th generation technology;
 * 2020, On September 22 MagtiCom changed their logo;
 * 2021, On February 12, umlaut, the global consultancy company, recognizes Magticom network as the “Best in Test” in Georgia;
 * 2022, February, Electronic Signature was implemented;
 * 2023, August, BI (Business Intelligence) implemented;
 * 2024, On January 30 MagtiCom passed the ISO 27001 compliance certification audit and received the corresponding certificate from the British Standards Institute (BSI).

Mobile Telephony
MagtiCom made the first commercial call on September 22, 1997. Currently, the mobile network of MagtiCom provides the mobile technologies of the following generations: GSM (2G and 2.5G), UMTS (3G and 3.5G HSPA+), LTE (4G, 4.5G  LTE-Advanced). These technologies are implemented on 800, 900, 1800 and 2100 MHz frequency bands.

According to the Georgian National Communications Commission statistics, as of May 2024, MagtiCom has 2,292,430 subscribers. making it the most popular provider in Georgia.

Internet
MagtiCom offers 2 types of internet service: mobile internet since 2001 and fiber-optic internet for the consumer market since 2016.

Mobile Internet
MagtiCom started to provide WAP-based Internet in 2001, then in 2002 the Company began to offer GPRS-based internet followed by the HSDPA, HSPA and HSPA+ technologies. Since 2015, MagtiCom has been offering 4G LTE internet, while since May 2016 – LTE Advanced network.

According to the data of the Georgian National Communications Commission, MagtiCom has the highest amount of internet usage.

Fiber-Optic Internet
Fiber-optic internet is provided via the fiber-optic network. According to the official data, MagtiCom is the leading ISP operator, with 519,710 internet subscribers as of May 2024.

Television
MagtiCom has offered IPTV since 2016.

According to the official data, MagtiCom has the leading position in the television (broadcast transit) market in Georgian. MagtiCom has 350,344 subscribers in May 2024.

IPTV
IPTV is a new generation TV standard based on Internet Protocol (IP) offering such functions as the air management, rewinding and pausing. IPTV allows for rewinding, and to stop it and to proceed with watching it from the place where it had been stopped.

TV Channels of the Company's Own Production
In December 2013, MagtiCom started to offer 3 movie channels of its own production dubbed in Georgia: Magti Hit, Magti Kino and Chveni Magti. Since 2016 the channels have been available for the customers of Magti IPTV.

Cable Fixed Telephony (VoIP)
VoIP technology offers cable fixed telephone communication via IP. Unlike traditional telephony, the voice signal is transferred digitally. MagtiCom started to offer cable fixed telephony to the retail market in 2016.

MagtiCom Technological History
The development of internet technologies in MagtiCom in chronological order:
 * 2001 – 2G technology: transfer of SMS and small-volume data via WAPtechnology
 * 2002 – 2.5G technology: MMS and GPRS technology
 * 2006 – 3G technology: UMTS wireless broadband communication for mobile phones
 * 2009 – 3.5G technology – HSDPA, HSPA, HSPA+ higher-speed data transfer
 * 2015 – 4G technology: LTE network
 * 2016 – 4.5G technology or the LTE Advanced network available in Georgia for MagtiCom customers.

Coverage of Mobile and Internet Networks
As of 2024, MagtiCom covers the 99% of the inhabited and controlled territory of Georgia.



Base Stations
The company owns 10,510 of 2G, 3G, and 4G base stations in Georgia.

Customer Care
MagtiCom offers customer service in person and by phone.

MagtiCom has 50 offices (13 in Tbilisi and 37 in the regions of Georgia) providing services on weekdays, while some offices provide services on the weekends as well.

Also, MagtiCom customer care offices are opened at 88 outlets in Public Service halls in Georgia.

MagtiCom offers a 24-hour hotline service 7 days a week. Calling the service is toll-free for MagtiCom customers.

Web-chat is also available to provide customers with online help/information.

Roaming
MagtiCom offers roaming service in 191 countries and with 441 operators.

“We do it for Georgia" is the motto under which MagtiCom has implemented projects in areas such as Georgian culture, sport, health, arts and education. A noteworthy project is the publication of books/albums of the works by Georgian cultural figures. The books/albums were distributed free of charge on the presentation day. The works – books, sets of volumes and albums – by dozens of writers, poets, artists, sculptors or architects are kept at the MagtiCom archive.

"Constant" the Magazine
“Constant", the quarterly magazine from MagtiCom, started to be issued in 1999. The magazine offers MagtiCom news as well as the world examples of technological progress and other interesting information.

The full e-version of "Constant" is available on the MagtiCom web-site. The circulation of the printed version makes 25,000 copies. The magazine is free-of-charge.

“Constant" is distributed both in Tbilisi and the regions of Georgia.

MyMagti
Since 2014, MagtiCom has provided the mobile application MyMagti so that customers can perform various tasks electronically.