My Secret Life on the McJob

My Secret Life on the McJob: Lessons from Behind the Counter Guaranteed to Supersize Any Management Style is a book by Jerry Newman about low-wage work in fast-food outlets. Newman is a distinguished professor at University at Buffalo (N.Y.) School of Management who has taught business courses for nearly 30 years, and went undercover as a bottom-rung worker for the biggest names in fast food, including McDonald's and Burger King.

Review
The book has had favorable reviews. The Wall Street Journal wrote: Jerry Newman offers entertaining anecdotes and wonderful descriptions of the personalities working at every station of responsibility. ... Unusual for a business book offering management advice, My Secret Life on the McJob is written from the perspective of a crew member on the receiving end of the boss's expectations rather than from that of a manager who faces the challenges of building a team, running a business and earning a return on investment. ... It offers many lessons that would be helpful to managers in almost every segment of business—or even government.


 * —Andrew H. Card Jr., President Bush's chief of staff from January 2001 to April 2006; The Wall Street Journal, January 17, 2007.