Netcracker Technology

Netcracker Technology Corporation, a wholly owned subsidiary of NEC Corporation, provides IT solutions, products and professional services, including business support system (BSS) and operational support systems (OSS), for communications service providers (CSPs) and cable providers. Headquartered in Waltham, Massachusetts, a suburb of Boston, Netcracker maintains operations and development facilities worldwide.

History
Founded in 1993, the company provides full-stack OSS/BSS solutions to communications service providers. Netcracker has since expanded into cloud-native, microservices-based solutions, virtualization, automation, generative artificial intelligence (GenAI) and Digital Satellite Service solutions.

In 2008 the company was acquired by NEC Corporation for about US$300 million becoming a wholly owned subsidiary of NEC.

Acquisitions
• 2011 – Subex's activation business, including Subex's NetProvision, NetOptimizer, Vector products and associated business.

• 2012 – Global Information Management division of Convergys

• 2016 – CoralTree Systems, a systems integrator and service provider

Products

 * Cloud & Analytics
 * Customer Engagement (customer experience and service-related transitions)
 * Digital OSS/BSS

Managed Services
• Support and maintenance

• Cloud Operations

• Business Process outsourcing

Professional Services
• Business & Technology Consulting

• End-to-End Program Delivery

• DevOps Enablement

• Security services

• Training Services

Frost & Sullivan Technology Innovation Leadership Award

 * Global OSS/BSS (2023)
 * Asia-Pacific OSS/BSS (2023)

FutureNet World Awards

 * The Automation Solution Award (2024)
 * The Customer Experience Award (2024)

Gold Stevie Award Winner

 * New Product Award – Subscription Billing Solution (2024)
 * Mobile Operations Management Solution (2024)
 * Telecommunication - Product (2024)

Metro Ethernet Forum (MEF) Excellence Award

 * Most Impactful Service Automation Vendor (2023)

Telecom Review Excellence Award

 * Best AI Use for Network Monetization – Global (2023)
 * Best BSS Solution – Global (2023)
 * Best Global Digital Transformation Provider (2022)

Telecoms.com’s Glotel Awards

 * BSS/OSS Transformation Excellence (2023)
 * Best Digital Transformation Project (2022 & 2023 )
 * BSS/OSS transformation excellence (2022)

Telcoms World Middle East Awards

 * 5G Innovator of the Year (2022)
 * Virtualization & Cloud Leadership (2022)

Telemanagement Forum (TMForum) Excellence Award

 * Excellence in Customer Experience (2024)
 * Operational Transformation and Agility Award (2018 & 2019)
 * Outstanding Contribution to Enabling Improved Business Agility Award (2016 & 2017)
 * Customer Centricity – Solution Provider Award (2015)
 * TM Forum Best Practices Award – Supplier / System Integrator (2009)

Vodafone Oman’s Chairman Award

 * Champion Partner of the Year (2023)