Pakistan Citizen's Portal

The Pakistan Citizen's Portal (PCP) is a nation-wide grievance management platform initially launched as a government-owned mobile application for the citizens of Pakistan through which they can lodge their complaints with the government.

History
The Prime Minister of Pakistan, Imran Khan, launched Pakistan Citizen's Portal (PCP) in October 2018.

Functioning
The Pakistan Citizen's Portal operates under the Prime Minister's Performance Delivery Unit (PMDU).

Other platforms

 * The Pakistan Citizen's Portal launched its web-based services and helpline in September 2020.
 * In October 2020, manual complaint lodging facility was provided at the dashboards of government offices for illiterate and physically challenged people.

Achievements

 * The Pakistan Citizen's Portal was ranked as the second best government app in the World Government Summit held in Dubai, out of a total 4,646 mobile applications by 87 countries.