System Center Service Manager

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems.

Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and ITIL.

SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.