Talk:Parcelforce

Location
The location of one of the hubs can be seen on Streetview here: 52.364463,-1.475515 if someone could add this to the article Bongo2k (talk) 00:16, 10 March 2012 (UTC)

MAIN INFO
Added and updated information from company website regarding delivery coverage and hubs

Customer Service Section
A recent edit has added this to the customer service section:

"In busy times, such as Christmas, the staff often simply put "You were not in" notices through letterboxes, even while being watched by the customer through a window. This allows the drivers to meet their internal performance targets which do not include any measure of how many parcels are delivered, only how many addresses are visited in a day."

I'm pretty sure this is irrelevant to an encyclopedia entry and needs removing since it doesn't have a citation and I'm pretty sure whoever put it there has no solid proof of this that is anything more than pure speculation. The term 'often' implies that this is a very frequent occurence, which I feel is something of an over-exagerration. I'm not a regular Wikipedia editor, so I'll leave this for a week or so to see if anyone thinks I'm out of line in requesting this deleted, but if someone with a bit more experience thinks it should be removed straight away then by all means go for it. --86.145.214.89 (talk) 21:29, 27 December 2007 (UTC)

Well, no-one seems to have anything against it's removal so I'll get rid of it now. --86.137.36.167 (talk) 12:45, 3 January 2008 (UTC)


 * Amazingly, this is actually true - I have had it personally confirmed by my local postman the last time they had some strike action. The "You were not in" notices were just put in the regular post (hence the odd delivery by my regular postman). I was in at the time, opened the door and asked him where the parcel was - he said that they had a backlog and instead of delivering the parcels the "van guys" had just done the notices and popped them in regular post so that customers would have to pick up from the depot and the backlog would be cleared. Chris Bainbridge (talk) 14:29, 19 January 2009 (UTC)


 * It may be true in the words of your local postman, but this is an encyclopedia article, and a far more reliable source than that is going to be needed. Also, correct me if I am wrong, but your local postman would deal with Royal Mail deliveries, not the more urgent and guaranteed ParcelForce deliveries. --94.193.12.184 (talk) 12:15, 25 January 2009 (UTC)

"Parcelfarce" - irrelevant comment on an encyclopedia - "Dropped it, Hide it, Lost it" isn't listed on the DHL page as a company nick name their drivers give their company!! - The £11.4 was levied on Royal Mail Plc (letters and small packets) not parcelforce who trade as a seperate company and were not included in this fine as they are not regulated by PostComm.

Removed link[6] as web page no longer exists (error 404) — Preceding unsigned comment added by Flatmonkeyleathalweapon (talk • contribs) 19:24, 7 January 2012 (UTC)

The complaints listed were 8+ years old - the customer service section was basically some old stories relating to 1 or 2 peoples experiences of the company from 8/10 years ago and irrelevant to the company today. — Preceding unsigned comment added by Flatmonkeyleathalweapon (talk • contribs) 19:32, 7 January 2012 (UTC)

Parcelfarce
There are numerous comments on the company's performance. These need to be backed up by citations otherwise they come across as POV Dick G 19:42, 9 November 2006 (UTC)

Clean up?
'Since 1986 regular daily mail services have been provided by the Royal Mail while retail postal outlets are operated by the Post Office.' this does not make any sense! --Pandaplodder 09:21, 7 March 2007 (UTC)
 * The additonal text recently added on the company's history is poorly written (several typos) and lacks any sources that can be taken seriously - e.g an "employee briefing" is not an encyclopaedic reference, and at best is just hearsay. These new sections need to be backed up with hard evidence - not just one person's original research. Also, the original sentence referenced above (and now deleted from the article) makes sense. It draws the distinction between Royal Mail subsidiary enterprises. For example a non-UK reader might read the term "post office" as referencing all mail services - which is not the case. The Royal Mail's group's corporate structure runs its retail products and services out of its "post office" branded entity and via its post office outlets/counters whereas the physical mail delivery function is more commonly known as the "Royal Mail". The sentence at issue seems to be concise and unambiguous in that respect. When an article has been stable for some time without new additions/re-writes, it is courteous to debate new content/edits before making changesDick G 15:54, 15 March 2007 (UTC)

Malicious content
Recent edits have removed references that were critical of the company and replaced it with content referenced only to the company's own website. Whilst some of the previous content was tenuos and colloquial, it was nevertheless referenced in independent news sites which are more valid sources than the company's own press releases. I have cleaned up where appropriate Dick G 10:04, 12 April 2007 (UTC)

Clearance Fee
The comment made by a member of staff at Postwatch in a referenced 8 year old article is really irrelevant now (Postwatch don't exist now, they are now are part of consumer focus since 2008) The clearance fee is still in place as it is with all other UK parcel companies, some of which charge higher rates. i.e. FEDEX currently charge an administration fee of 2.5% of the combined Duty & VAT charge or £6.80 (whichever is greater). UPS charge between £7.50 and £26.50 excluding surcharges.

Parcelforce are unregulated (as they are in the unregulated parcel market/service with other unregulated carriers such as DHL/UPS/Fedex e.t.c) - also Postcomm only regulate Royal Mail (letters).

All parcel companies charge a clearance fee/charge on imported items subject to customs charges/additional handling being made. Isn't fair complaints about this charge found on the web are to be posted on this companies entry when there are complaints about all other carriers which can be found. — Preceding unsigned comment added by Flatmonkeyleathalweapon (talk • contribs) 17:59, 14 August 2011 (UTC)

Removed section as it is a fee all carriers charge - there isn't a section on postage charges or company specific surcharges in all postal carriers so why would one relating to their clearance fee be needed to be included?! — Preceding unsigned comment added by Flatmonkeyleathalweapon (talk • contribs) 19:42, 7 January 2012 (UTC)

History
The History section appears to be rambling nonsense. The main Royal Mail article says that Parcel Post was introduced in 1883. Yes, there were other state owned carriers, and the railway parcel services once had great importance, but this does not mean the Post Office didn't do parcels! --PeterR (talk) 16:29, 12 August 2008 (UTC)

IT
The description of the Linux issue was too one sided and incomplete to be a fair representation of the issue users were having with the companies website - competent Linux users have a fix / workaround and can fully use all features of the companies website without complaint. —Preceding unsigned comment added by Flatmonkeyleathalweapon (talk • contribs) 18:31, 16 October 2009 (UTC)

Mac users can use the parcelforce website - www.parcelforce.com - What operating systems and browsers does your Send now / book a collection application support? The application has been designed to work with the most common operating systems and browsers. These include the following: Operating System: Windows 2000 (SP4 or later versions)Windows XP (SP1 or later versions) Windows Vista Windows 7 Apple Mac OSX operating system:Morilla Firefox 1.0 (or later versions) Browser: Mozilla Firefox 1.0 (or later versions) Internet Explorer 6 (or later versions) Adobe Acrobat 6 (or later versions) Active Scripting also needs to be enabled. — Preceding unsigned comment added by Flatmonkeyleathalweapon (talk • contribs) 17:28, 14 August 2011 (UTC)

here's a list of 52 of the UK depots
Aberdeen

Aldershot

Belfast

Birmingham

Bristol

Cambridge

Carlisle

Charlton

Coventry

Deeside

Edinburgh

Exeter

Newport

Manchester

Medway

Liverpool

Londonderry (S)

North Essex

Mitcham

Newcastle

Newport

London Central

London West

Norwich

Milton Keynes

Cleveland

Ipswich

Gloucester

Inverness

Gatwick

Leeds

Leicester

Lincoln

Glasgow

Nottingham

Oxford

Perth

Plymouth

Poole

Portadown (S)

Preston

Reading (S)

Romford

Rotherham

Shrewsbury

Solent

Stoke

Swansea

Tonbridge

Welwyn GC

Worcester (S)

York — Preceding unsigned comment added by 78.145.246.94 (talk) 10:55, 11 October 2013 (UTC)

Regarding parcel
Can you inform me on where my parcel is 82.8.64.96 (talk) 14:10, 30 January 2023 (UTC)

Extra charge by Parcel Farce
Recently, I have received two packages from the USA and Sth.Korea to my home in Lincs.. The one from the USA by USPS and the other by EMS. I paid shipping on both from seller address to my home. Both parcels were intercepted by PF at Heathrow either before or after Customs inspection. Both packages incurred Customs charges and VAT before release for delivery as I expected. What I didn’t expect was a £12 charge by PF for their socalled ‘admin’on each parcel. This is commonly known as an opportunistic ripoff by PF I would say. Fees and taxes by HMRC are quite enough thankyou very much. I cannot think of any other company that imposes a charge for Delivery between HMRC and in this case,delivery to my home. General mail goes from point of despatch to recipient; this via International agreement I suppose so why should anyone be charged extra for anything subject to Customs. In the past, I for one have never been forced to pay for customs inspection. Presumably, Customs services are financed by taxes. I don’t appreciate a questionable outfit such as Parcel Farce getting their hands into my pocket on top. Recent events have exposed their integrity. Thankyou, John Moore Johngmm13 (talk) 12:04, 4 March 2024 (UTC)