Talk:MBNA

NPOV redux
I saw the NPOV on the section at the end, and I'm a bit surprised it did not apply to the entire piece. The first 80% of the article reads like an MBNA press release, between all the claims of philanthropy and hiring the best and the brightest. These two paragraphs, in particular, are really egregious fluff:

MBNA focused its hiring practices on recruiting the best and brightest people. Many of the Customer Satisfaction Specialists handling incoming phone calls were college graduates. Whereas most other banks will hire practically anyone who shows up, MBNA knew that the difference was the people it hired. MBNA specialists were paid above average salaries and were paid additional incentives for going above and beyond what was expected of them. There was usually plenty of overtime, and there were also cash bonuses for working overtime during high call volumes. It was not uncommon for a phone representative to make in excess of $40,000 a year. MBNA people dressed like professionals. Men were required to wear a suit and tie and dress shoes. Women had similar dress standards. MBNA focused a great deal on appearance. MBNA buildings were immaculate on the inside and outside. Many of the buildings were adorned with classic cars from Charles Cawley's personal collection, including a Duesenberg.

There's not a single reference for any of that. Pstemari (talk) 20:42, 5 October 2008 (UTC)


 * The following discussion is an archived debate of the . Please do not modify it. Subsequent comments should be made in a new section on the talk page. No further edits should be made to this section. 

move. &mdash; Nightst a  llion  (?) Seen this already? 10:52, 11 May 2006 (UTC)

Requested move
template placed by User:Ceyockey ( talk to me ) 13:17, 6 May 2006 (UTC)

How about moving it to MBNA Corporation? That seems to be what they call themselves (in the fine print anyways). Ewlyahoocom 16:47, 8 May 2006 (UTC)

While it sounds odd, I agree and think MBNA Corporation is the best move as it's what is stated in the fine print. My other recomendation would be MBNA America but I bet that can be easily confused wtih Bank of America. --JayKay 03:25, 9 May 2006 (UTC) Disregaurd, see my comments below.

Support Even without exactly the proposed move, bank should be lowercase. I don't support gratuitous additions of "Corporation" or "Company" to the ends of titles. (Neither does Naming_conventions.) --Davidstrauss 10:08, 9 May 2006 (UTC)

Support I know I posted earlier but the more I think of it, it should be lowercase bank at the end of it. Besides, I dont think the MBNA Corporation technically exsists as their stock symbol isn't in existence anymore. --JayKay 13:41, 9 May 2006 (UTC)

Consequences
The otheruses template would need to be added to MBNA after the move to provide cross-reference to MBNA (disambiguation). MBNA (Bank) would, after the move, redirect to MBNA; this redirect could be placed on WP:RFD as an unnecessary convenience. User:Ceyockey ( talk to me ) 13:17, 6 May 2006 (UTC)


 * The above discussion is preserved as an archive of the debate. Please do not modify it. Subsequent comments should be made in a new section on this talk page. No further edits should be made to this section.

Sorry to be picky but MBNA is not and never was an acronym - it was an abbrevation.

nah, leave it as it is

Agreed, leave it, no one will know to go to Bank of America after the name is gone.

I agree to leave it as well. I was actually surprised and delighted to find a reference to MBNA in here as that is my MC bank, even though I am of the Canadian version of MBNA.


 * I've taken out the merge suggestion. Other companies that have been bought out generally keep their entries in the encyclopedia, as I think they should.  Someone looking for info on MBNA probably wants a little more depth on the history of that company than someone who goes to the main B of A article. --dreish~talk 20:33, 6 February 2006 (UTC)

'Politics' material removed but not put here
The following passage was removed from the article by User:71.193.190.213 with the edit summary "Goes in talk", but it did not appear here: 'MBNA is the bank of Working Assets, a progressive "leftist" credit card company that donates to greenpeace and many other peace and environmental groups. This entry on politics needs to be more fully researched.' User:Ceyockey ( talk to me ) 00:20, 17 June 2006 (UTC)

You say "the name MBNA is no longer an acronym." I just got a bill from MBNA Canada, so the name exists.

Random note: I know someone who was working for MBNA right before it went under. The article (in my opinion, anyway) seems to imply that MBNA employees were paid well in general, but, the base salary was $24K---and that required a college degree! They would fire people left and right for not being efficient enough; employees were heavily overworked. I mean, maybe this isn't the best way or best place to mention it... but I'm just saying the article seems to put a positive slant on the job opportunities there... I dunno. os 01:48, 2 December 2006 (UTC)

not true. the starting salary was 24k, but there was no college degree requirement. there were shift differentials from 6%-15% and there were monthly and quarterly bonuses. they did not fire people left and right for not meeting standard. rarely was anyone fired. in fact in my four years there they fired just two of my coworkers and they were useless anyway. nobody was "heavily overworked". all you had to do was show up and do your job. Keltik31 17:37, 19 March 2007 (UTC)

I worked in "Customer Assistance" (Collections) as far back as 120days past due before I left. You were expected to do overtime every week, especially when your cycle was billing. Most people in backline(60 days+) worked at least 8-12 every Saturday on top of a 45-50 hours during the week. MBNA required you to work a certain number of "core calling hours" 8-12 5-9, most people I knew just worked right through from 8-9. It was called the ironman shift. Money and perks were good in the beginning when they first setup in Ottawa, but they clawed almost all of them back. If more people knew how the collections were handled they would think twice before getting a card, or falling past due... The rule was do or say anything you want just don`t get caught on tape. One time someone caught me on tape berating the cardholder, they called back played the tape for my manager, the only repercussion for me was a warning to be more careful about people with tape recorders and for my cycle partner to call that customer instead of me... If someone wouldn`t (or couldn`t) make at least the bucket payment or gave us attitude we would call neighbors, coworkers, relatives, bosses, anyone we could think of. If they were still being difficult they could get a "Code Red" were half a dozen CA reps would tie up all the lines at their business for at least 30 minutes. One of the most disturbing places that I have ever worked. —Preceding unsigned comment added by 24.139.16.66 (talk) 02:31, 7 November 2009 (UTC)

NPOV
I added the NPOV template because that section of the article states these practices as facts, without providing any kind of source or specific information. I'm not necessarily disputing the contents of the section, but I am disputing the way it is presented. When I get some time in the next few weeks, I'll try to work on it, but if someone else wants to do so comment, it's welcomed. !jim 03:28, 5 December 2006 (UTC)

Since the PBS Special aired, MNBA (Now FIA Card Services) discloses on their contracts all things mentioned in the PBS special. References and links were included in the addition, facts have been checked. The approach may be a little biased since I too was burned by their unfair practices. Any suggestions about how to get the message out about MBNA / FIA Card Services and companies like that without sounding biased is quite welcomed. I could tone it down a bit.

I tried to clear this section up a bit. I didn't remove the NPOV marker, if you feel this is up to standards, please feel free to do so. Jeffcarrdotinfo 17:19, 29 March 2007 (UTC)


 * As anyone who ever held an MBNA/FIA card can tell you, especially in the last 10 years of MBNA's existence, the company was infamous for their shady billing practices and poor customer service. The article is merely stating common knowledge, such as "the sun rises in the east".  What's so POV or biased about that?  I think it's time the NPOV template should be removed from the section. &mdash;QuicksilverT @ 18:58, 14 April 2009 (UTC)
 * Wikipedia doesn't work like that. Whether or not you consider it true, it needs to be neutral, encyclopedic, and properly referenced. Alboran (talk) 02:01, 14 May 2009 (UTC)

Football not Politics
It's true that Randy Lerner owns the American football team the Cleveland Browns and the English football (also known as soccer) club Aston Villa but what does that have to do with politics? Why is this information in that section? 75.33.80.103 07:39, 12 January 2007 (UTC)

MBNA- Maryland Bank National Association. —Preceding unsigned comment added by 204.251.167.182 (talk) 15:40, 12 October 2007 (UTC)

It was not a merger
mbna and banf of america did not merge, mbna was aquired but they dont like to use such a word because in evokes fear. mbna used lots of fear words. for example, an absence was called an "occurrance" and there was also something called a "failure" when something went wrong and management needed someone else to blame. —Preceding unsigned comment added by 38.102.18.95 (talk) 22:52, 26 February 2008 (UTC)

Philanthropy Vastly Exaggerated
None of the previous numbers were supported by their citations. I have changed them to match the citations. —Preceding unsigned comment added by 75.20.189.239 (talk) 17:54, 16 July 2008 (UTC)

Politics
I've removed part of the politics sections because it appears not to be referenced, while making claims about living people. It also has had a neutrality-disputed tag for well over a year. If proper references can be found, and if it can be written with a neutral tone, it can go back. Alboran (talk) 02:01, 14 May 2009 (UTC)

NPOV is correct!
If this is the same FIA Card Services I am unfortunately familiar with, this belongs under science fiction unless this was originally intended to be satire: MBNA focused its hiring practices on recruiting the best and brightest people. Many of the Customer Satisfaction Specialists handling incoming phone calls were college graduates. Whereas most other banks will hire practically anyone who shows up, MBNA knew that the difference was the people it hired. MBNA specialists were paid above average salaries and were paid additional incentives for going above and beyond what was expected of them. There was usually plenty of overtime, and there were also cash bonuses for working overtime during high call volumes. It was not uncommon for a phone representative to make in excess of $40,000 a year.

MBNA people dressed like professionals. Men were required to wear a suit and tie and dress shoes. Women had similar dress standards. MBNA focused a great deal on appearance. MBNA buildings were immaculate on the inside and outside. Many of the buildings were adorned with classic cars from Charles Cawley's personal collection, including a Duesenberg. This belongs in The Onion not in Wikipedia. 76.7.185.171 (talk) 12:37, 20 July 2009 (UTC)

Possible POV
I removed these from the article as unreferrenced possible POV: RJFJR (talk) 14:06, 28 August 2009 (UTC)


 * Once it got the customers, it focused soaking them with outrageous fees. For example, MBNA was the first credit card issuer to offer 24-hour-a-day service to all of its customers, and its phones were answered by people who are less helpful than machines. In addition, people, rather than computer software, also reviewed individual account applications.


 * As MBNA's ability to modify laws to legalize new and exotic finance charges swelled, so did its profits.


 * RJFJR, either you're a shill for MBNA/FIA Card Services, or you never had to deal with them in person. Although it might have been worded better, it's fact, not POV. If one has personal familiarity with MBNA's business practices, one must admit the Wikipedia article is quite restrained in its treatment of the subject. &mdash;QuicksilverT @ 21:14, 3 February 2010 (UTC)

Copyvio
The majority of the history section was a direct copypaste of the text from http://www.fundinguniverse.com/company-histories/MBNA-Corporation-Company-History.html. I removed the copied section per WP:COPYVIO. LeilaniLad (talk) 21:16, 21 October 2009 (UTC)

NationsBank vs. Bank of America
Bank of America did not purchase NationsBank. In fact, NationsBank aquired Bank America, though retained the name for obvious reasons. This is common in banking, just as First Union aqcuired Wachovia, however kept the Wachovia name. — Preceding unsigned comment added by 171.159.194.11 (talk) 18:48, 25 June 2012 (UTC)

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