Vistara

Tata SIA Airlines Limited, operating as Vistara, is an Indian full-service airline, based in Gurgaon (Gurugram), with its hub at Indira Gandhi International Airport. The carrier, a joint venture between Tata Sons and Singapore Airlines, commenced operations on 9 January 2015 with its inaugural flight between Delhi and Mumbai. The airline had carried more than two million passengers by June 2016 and as of April 2023, has an 8.7% share of the domestic carrier market, making it the 2nd largest domestic airline, behind IndiGo. The airline serves 50 destinations with a fleet of Airbus A320neo, Airbus A321neo and Boeing 787-9 aircraft.

History
The airline was founded in 2013 as a joint venture (JV) between India's conglomerate Tata Sons and Singapore Airlines (SIA). The two companies had made a bid in the mid-1990s to launch a full-service carrier in India that was unsuccessful, being denied regulatory approval by the Indian government. With India opening up its airline sector for 49 percent foreign direct investment (FDI) in 2012, Tata and SIA once again decided to float a JV airline company in India. The JV, Tata SIA Airlines Limited (TSAL), was envisaged as a premium full-service carrier to cater to the demands of high-end business travellers in India's civil aviation market dominated by low-cost carriers. India's Foreign Investment Promotion Board approved the JV in October 2013, allowing SIA to take a 49 percent stake in the airline. The two parent companies initially pledged to invest a combined US$100mn as start-up capital, with Tata Sons owning 51 percent and Singapore Airlines owning the remaining 49 percent. This was part of Tata's second major foray into the aviation sector along with a minority stake in AirAsia India. The company's first venture, Tata Airlines, was established in the 1930s and later became the flag carrier Air India after nationalization.

The company unveiled its brand identity "Vistara" on 11 August 2014. The name was taken from the Sanskrit word vistāra, meaning "limitless expanse". Vistara received its air operator's certificate from the Directorate General of Civil Aviation on 15 December 2014 and started operations on 9 January 2015. Vistara became the first carrier to operate domestic services out of the new Terminal 2 at Mumbai's Chhatrapati Shivaji Maharaj International Airport. On 24 August 2015, Vistara inaugurated the Aviation Security Training Institute, an in-house institute for training its cockpit and cabin crew, security staff and others related to aviation industry. The institute has secured the necessary approvals from the nodal body Bureau of Civil Aviation Security. From the first month of operation, Vistara consistently achieved very high on-time performance records of over 90 percent, the highest among India's domestic carriers. On 20 August 2015, Vistara declared it had carried half a million passengers in just over seven months of operations. As of February 2016, Vistara has a share of 2% in the domestic carrier market. Vistara recently received the membership of the International Air Transport Association (IATA), joining the association of more than 280 airlines around the world that represents, leads and serves the airline industry. With this, Vistara becomes one of the select few airlines in India to have the IATA membership.

Vistara announced on 11 July 2019 that their first international destination would be Singapore. The airline started its first international service from Delhi to Singapore and Mumbai to Singapore on 6 and 7 August respectively using the Boeing 737-800 NG which was earlier used by Jet Airways.

On 29 February 2020, the airline took the delivery of its first wide-body Boeing 787-9, becoming the first Indian airline to operate this aircraft and yet to receive five more such aircraft. On 28 May 2020, the airline operated its first commercial flight on Boeing 787-9 Dreamliner on Delhi-Kolkata route. On 28 August the same year, the airline started its first intercontinental flight between Delhi and London Heathrow.

After the acquisition of Air India by the Tata Group in January 2022, sources reported the chances of a merger between Vistara and Air India. On 2 September 2023, the Competition Commission of India approved the merger of Vistara with Air India. In November 2022, Tata Group and Singapore Airlines confirmed the merger of two airlines. According to the plan, Singapore Airlines will take up a 25.1% stake in the combined entity. The merger is expected to be completed by Mid 2025.

On 4 May 2023, Vistara operated their Boeing 787-9 aircraft between Delhi and Mumbai with a mixture of 17% sustainable aviation fuel and 83% jet fuel which cut down emissions by 4500 kg. This was India's first commercial flight with sustainable aviation fuel.

On 8 January 2024, Vistara CEO is expecting that all regulatory clearance for the merger into Air India shall be completed by mid 2024 and the merging the operations would complete by mid 2025. The National Company Law Tribunal approved the merger on 6 June.

Corporate affairs
On 15 April 2014, Vistara chose Phee Teik Yeoh as the chief executive officer (CEO) and Giam Ming Toh as the chief commercial officer (CCO), both from Singapore Airlines.

In March 2015, Vistara shifted to its new office at the One Horizon Center tower in Sector 43, Gurgaon, a satellite city of Delhi. Initially it started out with a three-member board comprising Swee Wah Mak (SIA group), Mukund Rajan and Prasad Menon (Tata group), with the latter as chairman. In August 2015, the airline expanded the board by introducing two new members, Som Mittal and Sangeeta Pendurkar, along with an equity infusion of inr 2000000000, part of inr 5000000000 initially planned by Tata and SIA together. In January 2016, Bhaskar Bhat, present managing director of Titan, joined as the new chairman following Prasad Menon's retirement. In March 2016, Vistara appointed Sanjiv Kapoor as its chief strategy and commercial officer as the successor to Giam Ming Toh who was scheduled to leave in mid-April 2016 following completion of his deputation at Vistara.

On 16 October 2017, it was announced that Leslie Thng would succeed Yeoh Phee Teik as CEO of Vistara. Yeoh returned to Singapore Airlines to take up a senior management role as Acting Senior Vice President of Customer Experience. Thng was serving as Chief Commercial Officer of Budget Aviation Holdings, a Singapore Airlines subsidiary, prior to his appointment in Vistara. Before that, Thng was the chief executive officer of SilkAir, a full-service regional airline under Singapore Airlines. Sanjiv Kapoor resigned from his position as the Chief Commercial Officer of Vistara, on 31 December 2019, with Vinod Kannan, the Chief Strategy Officer, taking up Kapoor's responsibilities.

, the head office is now in Tower A of Intellion Edge in Gurgaon.

Destinations
As of January 2024, Vistara serves 50 destinations across 12 countries. Its main hub is at the Indira Gandhi International Airport. Vistara's first flight was on 9 January 2015, from Delhi to Mumbai. On 6 August 2019, the airline launched its first international flight from Delhi to Singapore using a Boeing 737-800NG aircraft which was earlier used by Jet Airways.

Codeshare agreements
Vistara codeshares with the following airlines:
 * Air Canada
 * British Airways
 * Japan Airlines
 * Lufthansa
 * Singapore Airlines
 * Swiss International Air Lines
 * United Airlines

Interline agreements
Vistara has interline agreements with the following airlines:


 * Aeroflot
 * Air France
 * Air Mauritius
 * Air India
 * All Nippon Airways
 * American Airlines
 * Asiana Airlines
 * British Airways
 * Emirates
 * Ethiopian Airlines
 * Finnair
 * Flydubai
 * Gulf Air
 * ITA Airways
 * Japan Airlines
 * Kam Air
 * Kenya Airways
 * KLM
 * Kuwait Airways
 * Qatar Airways
 * Singapore Airlines
 * SriLankan Airlines
 * Turkish Airlines
 * United Airlines

Fleet
, Vistara operates the following aircraft:

Vistara ordered of six 787-9 aircraft with Boeing. The first of these Dreamliners were delivered in February 2020 and the second one in August 2020. All of the remaining 737-800NG were retired by July 2023. Vistara received their 50th Airbus A320neo aircraft in December 2023. The airline received its 7th and final 787-9 in March 2024, bringing its total fleet count to 70.

Business class
On the Boeing 787-9 Dreamliner, Vistara offers 30 Stelia seats in a 1-2-1 configuration. Every seat is able to recline into a full flatbed, and is upholstered in leather. The seats have 44 inches seat pitch with 76 inches length when in full flatbed. The seats also come with a personal stowage compartments, AC and USB outlet, 18-inch HD touchscreen monitor, remote handset for navigating the IFE and controlling the ambient lighting.

Vistara has 8 business class seats, two rows in 2-2 configuration, in its 158-seater Airbus A320-200 fleet. The seats are 20.12 in wide with 42 in seat pitch.

Premium Economy
Vistara is the first airline in India to introduce Premium Economy class in the domestic market.

At present, it offers 24 premium economy seats, four rows in 3-3 configuration, out of total 158 seats in the single aisle Airbus A320-200 aircraft in its fleet. Each being 18 in wide and having a pitch of 33-36 in.

On the Boeing 787-9 Dreamliner, it has on some flights 21 RECARO seats in a 2-3-2 configuration and the seats are upholstered in leather, with 38 inches of seat pitch and 7 inches recline. In some aircraft the premium economy has a 3-3-3 configuration and seats similar to the economy class. These seats come with individually adjustable calf rests and extendable footrests, as well as six-way adjustable headrests. The seats also have AC and USB power outlet, and an IFE with a 13 inches HD touchscreen.

Economy

On the Boeing 787-9 Dreamliner, Vistara has 248 seats, manufactured by RECARO. They are in a 3-3-3 configuration, with 31 inches of seat pitch, as well as 5 inches of recline. These seats also have a 12 inches HD personal entertainment screen, six-way adjustable headrest and USB power outlets.

In-flight entertainment
Vistara World is the airline's wireless Wi-Fi inflight entertainment system that travellers can access on their personal handheld devices. Vistara selected a wireless IFE solution from Bluebox Aviation Systems to enable this service. It offers a multimedia library of over 70 hours’ Bollywood and Hollywood content of various genres. It features movies of various categories such as Drama, Romance, Comedy, Thriller, Action, Adventure and Kids, as well as popular Indian and Western TV programs and a selection of music including Indian, Pop, Jazz, Blues, Rock, Electronica and English Retro. Vistara World offers a live moving map display that allows one to track their aircraft as it flies.

Catering
The in-flight food is catered by TajSATS Air Catering, another joint venture between Tata and a Singaporean company, headed by Chef Arun Batra, formerly the executive chef of the Taj Hotels group. Vistara offers four different meals for each cabin for different time of the day – breakfast, refreshment, lunch and dinner with options of one vegetarian and one non-vegetarian dish in economy class; two vegetarian dishes and one non-vegetarian dish in premium economy; and two vegetarian and two non-vegetarian dishes for business-class cabin. The menu is typically changed every seventh day and there are different menus for lunch and dinner. It also provides special meals upon request 24 hours before departure.

Lounge
On 29 March 2016, Vistara inaugurated premium lounge service for its Business-class passengers and Club Vistara Platinum & Gold members at the departure level of Terminal 3 of Indira Gandhi International Airport at Delhi. The lounge is spread across 250 square meters on the air-side and can seat 75 people at a time.

With effect from 1 April 2020, Vistara has discontinued its Flagship Lounge at Terminal 3 of Indira Gandhi International Airport in Delhi. Vistara now provides lounge access to their eligible guests at the Plaza Premium Lounge at the Mezzanine Floor of Delhi Airport Terminal 3.

Frequent-flyer program
Vistara uses Club Vistara as its frequent-flyer program; it operates as a value-based program and awards points on the basis of money spent on tickets rather than miles travelled by passengers. On 29 January 2015, Vistara announced a partnership agreement with Singapore Airlines which would allow Club Vistara members to earn and redeem miles on Singapore Airlines flights.